The main function of the role is to support our Debt Collection Agency activity by working closely with other departments within Castle Water and liaising externally with our chosen DCA’s to ensure queries are dealt with effectively. This is a key role within a high-performing team in a fast-paced environment, which would suit a collections-focused and analytical candidate, with a background in banking or finance back office.
Castle Water is one of the UK’s fastest-growing companies, and is the leading independent water retailer in the UK, with headquarters in Perthshire.
Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We developed the first affinity partnership in the water sector, pioneered online switching by customers, and were the first company to transfer customers in England. We have more 5-star reviews on Trust Pilot than all other water retailers combined. Our values include treating customers fairly and maintain an open-door approach with our regulators.
Our head office is based in Blairgowrie in Northern Perthshire, within easy commuting distance of both Perth and Dundee and equidistant between Edinburgh, Glasgow, and Aberdeen. The area provides excellent opportunities for a range of activities, from golf and fishing to mountain biking and skiing.
If you have the drive, experience and skills to support our continued success, send your CV together with a covering letter to email@example.com. We look forward to hearing from you.
Innovation and knowledge sharing are part of our everyday experience. We invest the training and support you need to succeed and deliver the excellent service our customers expect. We offer an attractive base salary, pension scheme, life cover and 28 days paid holiday.
As a responsible employer, the health, safety and wellbeing of our people is a top priority. Our people are currently working from home where possible, and where this is not possible, additional measures have been put in place in line with government guidelines to ensure a safe environment for those who are working in our offices.