Blairgowrie | 35 hrs | £25,000 to £35,000 pa DOE | Permanent

We have an immediate opportunity to appoint a Collections Insolvency Manager, working closely with relevant areas of the business to ensure insolvencies responsibilities are delivered across the company.

  • Permanent opportunity with an immediate start date
  • Great development opportunities to progress
  • Hybrid working model - role-based opportunities to balance home and office working
  • Modern offices with free parking, and free tea and coffee
  • 28 days holiday and company sick pay scheme
  • Excellent pension and life insurance policies

Apply now

About the role

We are interested in candidates who are confident and experienced individuals who will support the division to deliver key objectives in a challenging environment.

We can promise you a hardworking and lively environment that will equip you with skills that could be used across many areas of the business. You can expect to be part of a collegial and supportive team, with a strong emphasis on knowledge-sharing, continuous learning, mutual respect, and personal development. We will ask a lot of you, and in return, opportunities for advancement in our company are available for those who put in the effort. We value our people and love to watch them develop and advance in their careers with us.

When we offer you a post, we will help and support you in your work, but be prepared to learn through doing the role as much as undergoing formal training. These posts are for applicants with confidence and initiative as well as the maturity required to take responsibility and make decisions and be confident of their own abilities and potential.

Key Responsibilities

  • Manage the final stages of the write off process – work with Finance to ensure the approved cases have been written off
  • Collaborate closely with other areas of the business to support and deliver dissolved processes and insolvencies
  • Managing the Insolvency MI and reporting in conjunction with the Collections Finance Manager
  • Ability to work in a high pressure, challenging and fast-paced environment, working to tight deadlines
  • Player-coach delivering excellent performance that meets and regularly exceeds the agreed metrics
  • Ongoing monitoring of performance statistics and KPIs to evaluate and ensure that the set goals and targets are consistently achieved
  • Managing, analysing, and communicating key performance statistics to your team and operations managers, to improve team performance

Key Skills & Experience

  • Financial qualification leading towards Management Accountant, Chartered Accountant
  • Understanding of the Insolvency processes and laws
  • Previous experience within a similar role – in a busy transactional environment such as utilities, finance, customer services, and telecoms is preferred
  • Leadership/coaching experience within a customer service/contact centre environment is desirable
  • Good evidence of improving results via effective management/coaching
  • Must be commercially aware with a track record of consistently achieving and exceeding targets
  • Strong problem-solving skills with the ability and resilience to deal with challenges and ambiguity
  • Excellent interpersonal and communication skills
  • Competent in all Microsoft office packages including Excel, office 365

About the company

Castle Water is one of the fastest-growing and most successful companies in the utility sector. Our customers include some of the largest companies and public sector bodies in the UK.

Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers. Not only have we just achieved our 10,000th 5-star Trustpilot review, but we are also winners of the recent Customer Service Excellence Award for the Perthshire Chamber of Commerce Business Star Awards.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers combined. We pride ourselves on being transparent and treating customers fairly.

Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.

How to apply

If you have the drive, experience, and skills to join Castle Water, click below to apply. We look forward to hearing from you.

Apply now

As a responsible employer, the health, safety, and wellbeing of our people is a top priority. Our employees are currently working on a hybrid model from home and in the office. Measures have been put in place in line with government guidelines to ensure a safe environment for those who are working in our offices.