We have an exciting opportunity for a Collections Team Executive/Credit Controller to join our busy Collections Team in Ayr.

Castle Water is the leading independent water retailer in the UK, supplying (at September 2018) 570,000 Supply Points across England and Scotland. Castle Water is the leading supplier in London and the Thames Valley, South East England and Portsmouth, and one of the 5 largest suppliers in Scotland.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We developed the first affinity partnership in the water sector, pioneered online switching by customers, and were the first company to transfer customers in England. We have more 5-star reviews on Trust Pilot than all other water retailers combined. Our values include treating customers fairly and maintain an open-door approach with our regulators.

Our philosophy as a company is to provide all staff, at every level, with ongoing training and development. This can range from Call-Handling and Microsoft Excel to Business Writing and professional qualifications.

Our head office is based in Blairgowrie in Northern Perthshire, within easy commuting distance of both Perth and Dundee, and equidistant between Edinburgh, Glasgow, and Aberdeen. This position would be based at our regional office in Ayr.

Previous experience in a Collections/Credit Control environment or similar position is desirable. Candidates must have a professional telephone manner, be able to speak confidently to customers and have strong computer skills.

Key Responsibilities:

  • Managing a portfolio of accounts
  • Monitoring and chasing late payments and debt
  • Negotiating Payment plans
  • Resolving queries both internally and externally around outstanding invoices
  • Responding to calls and emails in a timely and professional manner
  • Processing and generating reminder letters
  • Processing of card payments

Key Skills & Experience:

  • Ability to establish and maintain good client relationships at all levels
  • Proactively contacting customers by telephone, as well as in writing to chase overdue debt
  • The ability to keep calm under pressure and be assertive
  • A confident manner to handle potentially uncomfortable conversations
  • Good numerical skills and the ability to explain financial matters clearly
  • Proficient in Excel
  • Initiative and good organisations skills
  • The ability to effectively prioritise in a busy environment
  • Strong admin skills
  • Attention to detail and good record-keeping
  • Demonstrate excellent credit control skills

Desirable Experience:

  • Experience in dealing with high volume/high-value accounts
  • Experience within the Water or Utilities market
  • Experience using SAGE 200 as well as Microsoft packages such as Excel, Word, and Outlook
  • Experience using a CRM system

How to apply

If you have the drive, experience, and skills to support our continued success, send your CV together with a covering letter to careers@castlewater.co.uk. We look forward to hearing from you.

Innovation and knowledge sharing are part of our everyday experience. We invest the training and support you need to succeed and deliver the excellent service our customers expect. We offer an attractive base salary, pension scheme, life cover and 28 days paid holiday.

As a responsible employer, the health, safety, and wellbeing of our people is a top priority. Our people are currently working from home where possible, and where this is not possible, additional measures have been put in place in line with government guidelines to ensure a safe environment for those who are working in our offices.