The Collections Team Executive role is central to our activities and provides an opportunity to use a range of relevant skills. The main function of the role is to support our front-of-house collections Team by working with other departments within Castle Water and liaising externally with customers to review accounts, resolve issues and seek payment of debts. We are looking for candidates who enjoy problem solving, investigation, and desktop analysis and who can work on their own initiative.
Castle Water is the leading independent water retailer in the UK, supplying circa 550,000 Supply Points across England and Scotland. Castle Water is the leading supplier in London and the Thames Valley, South East England and Portsmouth, and one of the 5 largest suppliers in Scotland.
Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We developed the first affinity partnership in the water sector, pioneered online switching by customers, and were the first company to transfer customers in England. We have more 5-star reviews on Trust Pilot than all other water retailers combined. Our values include treating customers fairly and maintain an open-door approach with our regulators.
Our philosophy as a company is to provide all staff, at every level, with ongoing training and development. This can range from Call-Handling and Microsoft Excel to Business Writing and professional qualifications.
Our head office is based in Blairgowrie in Northern Perthshire, within easy commuting distance of both Perth and Dundee, and equidistant between Edinburgh, Glasgow, and Aberdeen. The area provides excellent opportunities for a range of activities, from golf and fishing to mountain biking and skiing.
If you have the drive, experience and skills to support our continued success, send your CV together with a covering letter to email@example.com. We look forward to hearing from you.
Innovation and knowledge sharing are part of our everyday experience. We invest the training and support you need to succeed and deliver the excellent service our customers expect. We offer an attractive base salary, pension scheme, life cover and 28 days paid holiday.
As a responsible employer, the health, safety and wellbeing of our people is a top priority. Our people are currently working from home where possible, and where this is not possible, additional measures have been put in place in line with government guidelines to ensure a safe environment for those who are working in our offices.