Castle Water has an exciting opportunity for Collections Agents to actively support our busy and expanding Collections Teams.

This represents an excellent opportunity to join one of the fastest growing companies in the utility sector.

Castle Water is the leading independent water retailer in the UK, supplying (at September 2018) 570,000 Supply Points across England and Scotland. Castle Water is the leading supplier in London and the Thames Valley, South East England and Portsmouth, and one of the 5 largest suppliers in Scotland.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply.

We developed the first affinity partnership in the water sector, pioneered online switching by customers, and were the first company to transfer customers in England. We have more 5* reviews on Trust Pilot than all other water retailers combined. Our values include treating customers fairly and maintain an open-door approach with our regulators.

Our head office is based in Blairgowrie in Northern Perthshire, within easy commuting distance of both Perth and Dundee.  Blairgowrie is equi-distant between Edinburgh, Glasgow and Aberdeen and provides excellent opportunities for a range of activities, from golf and fishing to mountain biking and skiing.

Key Responsibilities:

  • Must be numerate and comfortable operating in a fast-paced environment, and to tight deadlines
  • Work as part of the Collections team, collecting outstanding balances through inbound and outbound calls
  • Build and manage relationships with both internal and external customers
  • Processing and allocation of payments, as well as handling internal and external communications (both electronic and written)
  • Resolve and log daily enquiries, and accurately record and update customer records

Key Skills & Experience

  • Previous experience in a similar environment essential e.g. utilities, finance
  • Excellent grammar and numerical skills, meticulous attention to detail and highly organised
  • Proactive and strong communicator, to all levels of the organisation as well as to a demanding customer base
  • Flexible with a positive attitude, ability to work both collaboratively and autonomously
  • Ability to work in a challenging and fast-paced environment

How to apply

If you have the drive, experience and skills to support our continued success, send your CV together with a covering letter to We look forward to hearing from you.

Innovation and knowledge sharing are part of our everyday experience. We invest the training and support you need to succeed and deliver the excellent service our customers expect. We offer an attractive base salary, pension scheme, life cover and 28 days paid holiday.