The Commercial Advisor role is responsible for customer service provided to major commercial customers across the UK. We are looking for excellent customer service and a problem-solving approach.

Excellent training opportunities, including short courses at leading business schools, and the opportunity for rapid career progression.

Castle Water is one of the UK’s fastest-growing companies and the leading independent water retailer in the UK, supplying over 20% of all businesses in Britain. Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We developed the first affinity partnership in the water sector, pioneered online switching by customers, and were the first company to transfer customers in England. We have more 5* reviews on Trust Pilot than all other water retailers combined. Our values include treating customers fairly and maintaining an open-door approach with our regulators.

Our head office is based in Blairgowrie in Northern Perthshire, within easy commuting distance of both Perth and Dundee. Blairgowrie is equidistant between Edinburgh, Glasgow and Aberdeen and provides excellent opportunities for a range of activities, from golf and fishing to mountain biking and skiing.

This is a permanent opportunity with a flexible start date. The location would be predominantly home-based initially due to Covid-19 restrictions.

Salary range £20000 to £23000 (DOE)

Key Responsibilities

  • Working with major customers on complex billing and service issues relating to water usage, waste treatment and validation of charges using state of the art systems
  • Handle complex customer queries from initial contact to resolution
  • Opportunity to work with and input into the development of core systems
  • Preparation of data and analysis for customers
  • Regular update of our Customer Relationship Management and other systems
  • Build rapport, identify customer needs quickly, efficiently, and proactively to deliver the right solution in the first instance

Key Skills & Experience

  • At least 2 years experience in a related industry
  • Experience of working in a demanding environment with the ability to deliver to tight deadlines
  • Experience working in a phone-based customer service role
  • A high level of numeracy required
  • Able to use excel – sorting, filtering, and mathematical functions
  • Excellent communication skills, both verbal and written

How to apply

If you have the drive, experience and skills to support our continued success, send your CV together with a covering letter to We look forward to hearing from you.

Innovation and knowledge sharing are part of our everyday experience. We invest the training and support you need to succeed and deliver the excellent service our customers expect. We offer an attractive base salary, pension scheme, life cover and 28 days paid holiday.

As a responsible employer, the health, safety and wellbeing of our people is a top priority. Our people are currently working from home where possible, and where this is not possible, additional measures have been put in place in line with government guidelines to ensure a safe environment for those who are working in our offices.