One of the UK's fastest-growing utility suppliers, Castle Water, has an exciting opportunity to join our Complaints Team as a Complaints Handler.

Castle Water is one of the fastest growing and most successful companies in the utilities sector. We are looking for enthusiastic candidates for roles within the Complaints team focusing on investigation and resolution of customer complaints.

Our head office is based in Blairgowrie in Northern Perthshire, within easy commuting distance of both Perth and Dundee and equidistant between Edinburgh, Glasgow, and Aberdeen.

This is a permanent opportunity with an immediate start date. Working hours are Monday to Friday 9am to 5pm in a predominately office-based role.  Innovation and knowledge sharing are part of our everyday experience. We invest the training and support you need to succeed and deliver the excellent service our customers expect.

Key Responsibilities

  • Carry out in depth investigations into customers complaints
  • Resolve or provide proposed resolution to complaint
  • Liaise with customers (in writing or by telephone) and provide clear written responses
  • Work with internal departments and appropriate wholesalers in order to resolve a customer’s complaint
  • Ensure customer contact, and work carried out on customer’s account is uploaded to CRM system
  • Provide internal feedback to management where appropriate

Key Skills & Experience:

  • Excellent verbal, written, and numerical skills – Essential
  • Ability to understand and address complex issues - Essential
  • Effective time management skills and organisational skills– Essential
  • Experience of working under pressure to tight deadlines- Essential
  • Ability to process high levels of complex information – Essential
  • Good knowledge of Microsoft packages including Excel and Office 365 - Desirable

How to apply

If you have the drive, experience and skills to support our continued success, send your CV together with a covering letter to careers@castlewater.co.uk. We look forward to hearing from you.

Innovation and knowledge sharing are part of our everyday experience. We invest the training and support you need to succeed and deliver the excellent service our customers expect. We offer an attractive base salary, pension scheme, life cover and 28 days paid holiday.

As a responsible employer, the health, safety and wellbeing of our people is a top priority. Our people are currently working from home where possible, and where this is not possible, additional measures have been put in place in line with government guidelines to ensure a safe environment for those who are working in our offices.