Castle Water has an exciting opportunity for Credit Control/Recoveries Advisors to actively support our busy Recoveries Team.

This represents an excellent opportunity to join one of the fastest-growing companies in the utility sector. We are interested in enthusiastic and customer-centric individuals seeking a career in the water retail market.

Castle Water is the leading independent water retailer in the UK, supplying 570,000 Supply Points across England and Scotland. Castle Water is the leading supplier in London and the Thames Valley, South East England and Portsmouth, and one of the 5 largest suppliers in Scotland.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We developed the first affinity partnership in the water sector, pioneered online switching by customers, and were the first company to transfer customers in England. We have more 5-star reviews on Trustpilot than all other water retailers combined. Our values include treating customers fairly and maintain an open-door approach with our regulators.

Our head office is based in Blairgowrie in Northern Perthshire, within easy commuting distance of both Perth and Dundee. Blairgowrie is equidistant between Edinburgh, Glasgow and Aberdeen and provides excellent opportunities for a range of activities, from golf and fishing to mountain biking and skiing.

As a Credit Control/Recoveries Advisor, you will draw on your previous experience to ensure you deliver excellent levels of service to our business customers. The Credit control/Recoveries Advisor must demonstrate active listening, empathy, problem-solving skills, and strong communication skills.

Key Responsibilities:

  • Must be numerate and comfortable operating in a fast-paced environment, and to tight deadlines
  • Work as part of the Recoveries team, collecting outstanding balances through inbound and outbound calls
  • Processing and allocation of payments, as well as handling internal and external communications (both electronic and written)
  • Accurately record and update customer records
  • Diary management to keep track of scheduled customer contact
  • Work to resolve any outstanding customer queries

Key Skills & Experience

  • Previous experience in a similar role and environment essential e.g. utilities, legal firms
  • Highly numerate and literate with strong analytical skills
  • Excellent interpersonal skills, with ability to communicate effectively at all levels by appropriate means
  • Highly organised with ability to plan, prioritise and work to deadlines
  • Meticulous attention to detail
  • Uses appropriate escalation processes for complex issues
  • Proactive and strong communicator, to all levels of the organisation as well as to a demanding customer base
  • Flexible with a positive attitude, ability to work both collaboratively and autonomously
  • Ability to work in a challenging and fast-paced environment

How to apply

If you have the drive, experience and skills to support our continued success, send your CV together with a covering letter to careers@castlewater.co.uk. We look forward to hearing from you.

Innovation and knowledge sharing are part of our everyday experience.  We invest the training and support you need to succeed and deliver the excellent service our customers expect. We offer an attractive base salary, pension scheme, life cover and 28 days paid holiday.

As a responsible employer, the health, safety and wellbeing of our people is a top priority. Our people are currently working from home where possible, and where this is not possible, additional measures have been put in place in line with government guidelines to ensure a safe environment for those who are working in our offices.