Castle Water is one of the fastest growing and most successful companies in the utilities sector.

We have exciting opportunities available for enthusiastic and customer-centric individuals seeking a new career in the water market.

The role is based in our Blairgowrie offices but we will consider the possibility of home working, which will be reviewed should there be a return to "normality" following the current situation.

Employees working remotely will be required to attend training in Blairgowrie from time-to-time.

Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5* reviews on Trustpilot than all other water retailers combined. We pride ourselves on being transparent and treating customers fairly.

Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee.

Our busy Customer Service Centre is open between the hours of 08:00 and 18:00 Monday to Friday and our full-time Customer Service Advisors work a rotational shift pattern to cover these times.

Managing customer communications is the chief responsibility of the Customer Service Advisor, interacting directly with potential, new, existing, and former customers. The Customer Service Advisor is responsible for addressing customer needs, ensuring they have a good experience, answering queries, resolving problems, and, where necessary, escalating issues to other departments or to management.

As a Customer Service Advisor, you will deal with customer queries through various means of contact including telephone, email and webchat. You will undertake an in-depth training programme which will equip you with the relevant skills and knowledge required to ensure you are able to deliver an excellent level of service to our business customers.

The Customer Service Advisor must demonstrate active listening, empathy, problem solving skills, and strong communication skills.

Salary £17,000 - £21,000 (DOE)

Required Skills

  • Passionate about delivering excellent Customer Service
  • Must have experience of working within a Customer Service or Call Centre role, with the ability to build rapport with customers and colleagues
  • Excellent phone manner with exceptional communication and clear written skills
  • Attention to detail and accuracy essential
  • Strong organisational skills with the ability to prioritise workload and multitask
  • Computer literate with experience of Microsoft Excel, Word and Outlook

Role Responsibilities

  • Deliver excellent customer service to our business water customers
  • Manage customer expectations effectively and resolve issues at the first point of contact
  • Build rapport, identify customer needs quickly, and efficiently and proactively deliver the best solution for Castle Water and the customer
  • Liaise with third parties on behalf of customers

NO AGENCIES PLEASE

As a responsible employer, the health, safety and wellbeing of our people is a top priority. Our people are currently working from home where possible, and where this is not possible, additional measures have been put in place in line with government guidelines to ensure a safe environment for those who are working in our offices.

How to apply

If you have the drive, experience and skills to support our continued success, send your CV together with a covering letter to careers@castlewater.co.uk. We look forward to hearing from you.

Innovation and knowledge sharing are part of our everyday experience. We invest the training and support you need to succeed and deliver the excellent service our customers expect. We offer an attractive base salary, pension scheme, life cover and 28 days paid holiday.