Do you want a great work/life balance and never have to work evenings or weekends? Are you passionate about Customer Service and looking for an exciting new role?

As a Customer Service Advisor, you will deal with customer queries through various means of contact including telephone, email and webchat. You will undertake an in-depth training programme which will equip you with the relevant skills and knowledge required to ensure you are able to deliver an excellent level of service to our business customers.

  • 20 or 25 hours per week, working between 10am and 3pm for 4 or 5 days, Monday to Friday
  • Full-time hours also available
  • Starting salary between £18,000 and £21,000 pro rata, depending on experience
  • Our Customer Service Advisors currently work 2 days in the office and 3 days at home every week
  • 28 days holiday (for 5 day a week working) and Company sick pay scheme
  • Modern offices in Blairgowrie with free parking, good transport links and free tea/coffee
  • All IT equipment will be provided
  • Excellent pension and life insurance policies as standard
  • Comprehensive induction training with ongoing support in the role
  • Great development opportunities for those who want to progress

As a Customer Service Advisor, you will deal with customer queries via telephone, email, and webchat. You will go through an in-depth training programme which will equip you with the skills and knowledge required to ensure you are able to deliver excellent service to our customers.

You can expect to be part of a positive and supportive team, with a strong emphasis on structured training and support to help you succeed in your role. The Customer Service Advisor role is varied, and there are always opportunities to use your existing skills as well as to learn new skills. We value our people and thrive on supporting our employees to help them develop and advance in their careers with us.

Key Responsibilities

  • Deliver excellent customer service to our business water customers
  • Manage customer expectations effectively and resolve issues at the first point of contact
  • Respond to metering and billing queries
  • Build rapport, identify customer needs quickly, and efficiently and proactively deliver the best solution for both Castle Water and the customer
  • Liaise with third parties on behalf of customers

Key Skills & Experience

  • Passionate about delivering excellent Customer Service
  • Must have experience of working within a Customer Service role, with the proven ability to build rapport with customers and colleagues
  • Excellent phone manner with exceptional communication and clear written skills
  • Accuracy with strong attention to detail
  • Strong organisational skills with the ability to prioritise workload and to multitask
  • Strong negotiation skills
  • Computer literate with experience of Microsoft Excel, Word and Outlook

About the Company

Castle Water is the UK’s leading independent water retailer and one of the fastest-growing and most successful companies in the utility sector. Our customers include some of the largest companies and public sector bodies in the UK.

Castle Water aims to deliver the best customer service in the sector. We’re investing in great technology but it’s our people who make this possible, so we also invest in our employees, providing fantastic training and development opportunities.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply – we’ve been doing this since 2014. We have more 5-star reviews on Trustpilot than all other water retailers combined. We pride ourselves on being transparent and treating customers fairly.

Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.

If you believe you have the skills and experience to join our Customer Service Team please send a copy of your CV and Cover Letter to careers@castlewater.co.uk.