GP Strategies are delighted to be supporting Castle Water with their Modern Apprentice 2020 Intake.

Castle Water is the UK’s leading independent business water supplier, providing water and wastewater services to hundreds of thousands of businesses, charities and public bodies throughout Scotland, England and Wales.

Due to their continued success and business growth, Castle Water is looking to hire multiple Customer Service Apprentices with a view to the successful candidates building a successful career within the business.

Role Overview

  • Location: Blairgowrie, Perthshire
  • Hours: Full-Time, Monday – Friday

Castle Water is looking to expand various areas of their business with the addition of multiple Customer Service Apprentice vacancies spread across their Front Office and Back Office functions.

Due to the nature of the organisation, Apprentices are often given the opportunity to rotate around departments allowing them to improve their business knowledge and skillset while widening their experience.

As a Customer Service Apprentice, you will be responsible for the following duties and tasks:

  • Deliver excellent customer service to our customers, using appropriate channels and internal systems such as phone, email, and webchat
  • Build rapport, identify customer needs quickly, efficiently, and proactively to deliver the right solution in the first instance
  • Liaise with our water industry wholesalers on behalf of our customers
  • Ensure all internal systems are updated and maintained with accurate and up-to-date information
  • Responding to and managing customer enquiries
  • Assistance with paperwork, document creation and other ad-hoc duties
  • General administration/back office duties – filing, photocopying, and scanning

Candidate Overview

We are seeking applicants who are motivated, determined and eager to build a career within a Business environment.

Due to the nature of the roles available, candidates should be able to demonstrate the following skills and personal qualities:

  • Excellent communication and interpersonal skills
  • Efficient time management and organisational skills
  • Ability to work independently as well as part of a team
  • Strong willingness to learn and improve as an individual and employee
  • Proficient IT skills especially in Microsoft Office
  • Good understanding of customer service importance and principles

Candidates should be educated to a minimum of National 5 in English, Maths and two other relevant subject.

Apprenticeship Programme

As well as entering full-time employment with a growing business, you will be given the fantastic opportunity to earn as you learn. Fully funded for candidates aged 16-24, you will undertake a Modern Apprenticeship in Customer Service leading to the achievement of a nationally recognised SVQ in Customer Service.

Recruitment Process

Candidates can apply by clicking here, or by e-mailing a copy of their CV to

  • If you have any questions relating to this role/vacancy, please contact Niall Cunningham of GP Strategies – ncunningham(at)
  • Interviews are likely to be conducted remotely due to COVID-19