Ayr | 35 hrs | £11,500 pa | Permanent | SCQF Level 6


GP Strategies are delighted to be supporting Castle Water with the recruitment and training of Customer Service Modern Apprentices. This is a fantastic opportunity for confident individuals with excellent organisation and communication skills who are looking to kick-start their careers within a growing business.

The Customer Service Modern Apprentices will learn about the daily operations of the business and then play a key part in delivering effective support to the customer service and administrative functions.

We offer a hybrid working model where most roles can be undertaken through a combination of home and office working.


Key duties and tasks include:

  • Deliver excellent customer service to our customers, using appropriate channels and internal systems such as phone, email and webchat
  • Build rapport, identify customer needs quickly, efficiently and proactively to deliver the right solution in the first instance
  • Liaise with our water industry wholesalers on behalf of our customers
  • Ensure all internal systems are updated and maintained with accurate and up-to-date information
  • Responding to and managing customer enquiries
  • Assistance with paperwork, document creation and other ad-hoc duties
  • General administration and back-office duties – filing, photocopying and scanning

What will I learn?

As well as entering full-time employment with a growing business, you will be given the fantastic opportunity to earn as you learn. Fully funded for candidates aged 16-24, you will be supported through a Modern Apprenticeship in Customer Service by GP Strategies. Funding is also available for candidates up to the age of 29 who have care or disability experience.

This is a 12-month programme that enables you to learn and develop new skills while gaining vital work experience which is an ideal opportunity for recent school and college leavers who are looking to kick-start their careers.


What qualifications and qualities are required?

You’ll have a head start in this vacancy if you’ve completed a Foundation Apprenticeship in a related field. We’ll need you to provide evidence of your qualification and show you gained the relevant skills from your placement.

We are looking to hear from confident applicants who are enthusiastic, motivated and hardworking. Due to the nature of the roles available, candidates must have a positive approach to customer service and be able to deal with customers in a friendly, efficient, and professional manner.

Key candidate requirements include:
  • Minimum of National 5 qualifications in both Maths and English
  • Excellent communication and interpersonal skills
  • Strong willingness to learn and progress
  • Good awareness of customer service and its importance
  • Effective time management and organisational skills
  • Professional telephone manner
  • Able to prioritise workload and work to deadlines
  • Excellent team working skills

Recruitment Process

Candidates can apply by clicking here, or by clicking below. We look forward to hearing from you.

Apply now


About the company

Castle Water is one of the fastest-growing and most successful companies in the utility sector. Our customers include some of the largest companies and public sector bodies in the UK.

Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers. Not only have we just achieved our 10,000th 5-star Trustpilot review, but we are also winners of the recent Customer Service Excellence Award for the Perthshire Chamber of Commerce Business Star Awards.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers combined. We pride ourselves on being transparent and treating customers fairly.

Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.