Blairgowrie | 35 hrs | £ DOE | Permanent

Castle Water is looking for a Fraud Investigations Lead who will be responsible for managing and evolving our Anti-fraud strategy in connection with customer accounts.

  • Permanent opportunity with an immediate start date
  • Great development opportunities to progress
  • Hybrid working model - role-based opportunities to balance home and office working
  • Modern offices with free parking, and free tea and coffee
  • 28 days holiday and company sick pay scheme
  • Excellent pension and life insurance policies

Apply now

About the role

We are looking for an anti-fraud expert, with experience working within a commercial setting. You will take the lead in developing and improving our approach and strategies in relation to issues of fraud and wrongdoing connected with our customer accounts.

We can promise you a hardworking and lively environment that will equip you with skills that could be used across many areas of the business. You can expect to be part of a collegial and supportive team, with a strong emphasis on knowledge-sharing, continuous learning, mutual respect, and personal development. We will ask a lot of you, and in return, opportunities for advancement in our company are available for those who put in the effort. We value our people and love to watch them develop and advance in their careers with us.

When we offer you a post, we will help and support you in your work, but be prepared to learn through doing the role as much as undergoing formal training. These posts are for applicants with confidence and initiative as well as the maturity required to take responsibility and make decisions and be confident in their own abilities and potential.

Key Responsibilities

  • Take the lead in resolving commercial issues associated with potential fraud or wrongdoing in relation to customer accounts
  • Drive improvements of existing fraud detection models and processes
  • Analyse customer data to identify potential fraud or wrongdoing in relation to customer accounts
  • Analyse and record fraud trends and provide recommendations to senior management.
  • Anticipate challenges and make recommendations to enhance our fraud protection.
  • Engage with the legal team to take forward individual cases for recovery action
  • Engaging with external agencies such as the Insolvency Service
  • Producing detailed MI Reporting
  • Working directly with Legal and Collections teams
  • Liaising with external legal service providers
  • Reporting and working directly with the General Counsel and Head of Collections
  • Working continuously to business KPIs and agreed targets

Key Skills & Experience

  • An understanding of anti-fraud controls and mitigating operational fraud risk
  • Experienced in fraud investigation or a professional qualification in accountancy, law or insolvency practice
  • Demonstrable experience in working with large data and identifying trends or queries
  • Strong investigatory skills and an aptitude for problem solving
  • Good communication skills both written and verbal
  • Excellent attention to detail and highly organised

About the company

Castle Water is one of the fastest-growing and most successful companies in the utility sector. Our customers include some of the largest companies and public sector bodies in the UK.

Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers. Not only have we just achieved our 10,000th 5-star Trustpilot review, but we are also winners of the recent Customer Service Excellence Award for the Perthshire Chamber of Commerce Business Star Awards.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers combined. We pride ourselves on being transparent and treating customers fairly.

Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.

How to apply

If you have the drive, experience, and skills to join Castle Water, click below to apply. We look forward to hearing from you.

Apply now

As a responsible employer, the health, safety, and wellbeing of our people is a top priority. Our employees are currently working on a hybrid model from home and in the office. Measures have been put in place in line with government guidelines to ensure a safe environment for those who are working in our offices.