We are looking for enthusiastic and customer-centric Graduates for an exciting, fast-paced role with great training opportunities including short courses with top business schools, and the opportunity for rapid career progression.

As a Graduate Business Analyst, you will work in our busy Industrial & Commercial section, within a new team focusing on resolving complex invoicing problems and working with complex data. We are seeking Graduates who are enthusiastic, keen to forge a career and who have strong bent towards data and analytics.

Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers combined. We pride ourselves on being transparent and treating customers fairly.

Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of Perth and Dundee, and equidistant between Glasgow, Edinburgh, and Aberdeen.

Key Responsibilities

  • Manage the final stages of the write off process – work with Finance to ensure the approved cases have been written off
  • Collaborate closely with other areas of the business to support and deliver dissolved processes and insolvencies
  • Managing the Insolvency MI and reporting in conjunction with the Collections Finance Manager
  • Ability to work in a high pressure, challenging, and fast-paced environment, working to tight deadlines
  • Player-coach delivering an excellent performance that meets and regularly exceeds the agreed metrics
  • Ongoing monitoring of performance statistics and KPIs to evaluate and ensure that the set goals and targets are consistently achieved
  • Managing, analysing, and communicating key performance statistics to your team and operations managers, to improve team performance

Key Skills & Experience

  • Financial qualification leading towards Management Accountant, Chartered Accountant
  • Understanding of the Insolvency processes and laws
  • Previous experience within a similar role – in a busy transactional environment such as utilities, finance, customer services, and telecoms is preferred
  • Leadership/coaching experience within a customer service/contact centre environment is desirable
  • Good evidence of improving results via effective management/coaching
  • Must be commercially aware with a track record of consistently achieving and exceeding targets
  • Strong problem-solving skills with the ability and resilience to deal with challenges and ambiguity
  • Excellent interpersonal and communication skills
  • Competent in all Microsoft Office packages including Excel and Office 365

How to apply

If you have the drive, experience, and skills to support our continued success, send your CV together with a covering letter to careers@castlewater.co.uk. We look forward to hearing from you.

Innovation and knowledge sharing are part of our everyday experience. We invest the training and support you need to succeed and deliver the excellent service our customers expect. We offer an attractive base salary, pension scheme, life cover and 28 days paid holiday.

As a responsible employer, the health, safety, and wellbeing of our people is a top priority. Our people are currently working from home where possible, and where this is not possible, additional measures have been put in place in line with government guidelines to ensure a safe environment for those who are working in our offices.