We are looking for enthusiastic and customer-centric graduates for an exciting, fast-paced role with great training opportunities including short courses with top business schools, and the opportunity for rapid career progression.

The role will be based in the Greater London area.

The Graduate Commercial Relationship Manager will develop into a Commercial Relationship Manager (CRM). CRMs are responsible for maintaining and expanding our business relationships with strategically large customers within the UK water market.

We are seeking Graduates who are enthusiastic, keen to forge a career and who have a strong bent towards data and analytics, and have strong relationship-building abilities.

Castle Water is one of the fastest-growing companies in the utility sector. Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers combined. We pride ourselves on being transparent and treating customers fairly.

Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee, and equidistant between Glasgow, Edinburgh, and Aberdeen.  The Graduate Commercial Relationship Manager will work in the Greater London area.

Key Responsibilities

  • Responsible for managing a portfolio of high-value key customers
  • Responsible for all aspects of the customer relationship including customer retention, strategic account planning, performance objectives, financial targets, and critical milestones for each of the customers in your area of responsibility
  • Develop a close understanding and knowledge of each customer’s business requirements
  • Assist in solution creation and opportunity identification for your customers
  • Personally manage customer queries through to resolution
  • Proactively assess, clarify, and validate customer needs on an ongoing basis
  • Lead analysis of customer goals, objectives, and needs, and map these against Castle Water’s offerings to identify new opportunities

Key Skills, Experience & Qualifications

  • Good first degree (or equivalent), ideally with a postgraduate qualification, with up to 2 years’ experience – degree discipline is less important than analytical capability
  • Highly skilled relationship builder
  • High level of numeracy
  • Ability to thrive in a high paced, dynamic environment
  • Ability to prioritise and manage multiple responsibilities
  • Presents themselves in a professional manner, being a representative of their organization
  • Great negotiation skills
  • Ability to meet and exceed goals


How to apply

If you have the drive, experience and skills to support our continued success, send your CV together with a covering letter to careers@castlewater.co.uk. We look forward to hearing from you.

Innovation and knowledge sharing are part of our everyday experience.  We invest the training and support you need to succeed and deliver the excellent service our customers expect. We offer an attractive base salary, pension scheme, life cover and 28 days paid holiday.

As a responsible employer, the health, safety and wellbeing of our people is a top priority. Our people are currently working from home where possible, and where this is not possible, additional measures have been put in place in line with government guidelines to ensure a safe environment for those who are working in our offices.