We are looking for enthusiastic and customer-centric Graduates for an exciting, fast-paced role with great training opportunities including a short course with top business schools, and the opportunity for rapid career progression.

As a Graduate Key Account Manager, you will work in our busy Industrial & Commercial section, working closely with our Commercial Relationship Managers and with major customers

We are seeking Graduates who are enthusiastic, keen to forge a career, and who have a strong interest in data and analytics.

Castle Water is the leading independent water retailer in the UK, supplying (at September 2018) 570,000 Supply Points across England and Scotland. Castle Water is the leading supplier in London and the Thames Valley, South East England and Portsmouth, and one of the 5 largest suppliers in Scotland.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We developed the first affinity partnership in the water sector, pioneered online switching by customers, and were the first company to transfer customers in England. We have more 5-star reviews on Trust Pilot than all other water retailers combined. Our values include treating customers fairly and maintain an open-door approach with our regulators.

Our head office is based in Blairgowrie in Northern Perthshire, within easy commuting distance of both Perth and Dundee, and equidistant between Edinburgh, Glasgow, and Aberdeen. The area provides excellent opportunities for a range of activities, from golf and fishing to mountain biking and skiing.

This is a permanent opportunity with an immediate start date.

Key Responsibilities

  • Working with major customers on complex billing and service issues relating to water usage, waste treatment, and validation of charges using state of the art systems
  • Prepare and check customer invoices and ensure these are accurate
  • Opportunity for involvement in systems development and testing
  • Preparation of data and analysis for customers
  • Regular update of our Commercial Relationship Management and other systems
  • Build rapport, identify customer needs quickly, efficiently, and proactively to deliver the right solution in the first instance

Key Skills & Experience

  • Good first degree (or equivalent), ideally with postgraduate qualifications, with up to 2 years’ experience – degree discipline is less important than analytical capability
  • Experience of working in a demanding environment with the ability to deliver to tight deadlines
  • High level of numeracy, ideally with data-analysis experience
  • Advanced Excel user essential. We would particularly like to meet candidates with experience in Idea and/or SQL
  • Excellent communication skills, both verbal and written

How to apply

If you have the drive, experience, and skills to support our continued success, send your CV together with a covering letter to careers@castlewater.co.uk. We look forward to hearing from you.

Innovation and knowledge sharing are part of our everyday experience. We invest the training and support you need to succeed and deliver the excellent service our customers expect. We offer an attractive base salary, pension scheme, life cover and 28 days paid holiday.

As a responsible employer, the health, safety, and wellbeing of our people is a top priority. Our people are currently working from home where possible, and where this is not possible, additional measures have been put in place in line with government guidelines to ensure a safe environment for those who are working in our offices.