One of the UK’s fastest growing utility suppliers, Castle Water, has an exciting opportunity for an Application Delivery Lead in our expanding IT Division.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We developed the first affinity partnership in the water sector, pioneered online switching by customers, and were the first company to transfer customers in England. We have more 5-star reviews on Trustpilot than all other water retailers combined. Our values include treating customers fairly and maintain an open-door approach with our regulators.

Our head office is based in Blairgowrie in Northern Perthshire, within easy commuting distance of both Perth and Dundee, and equidistant between Edinburgh, Glasgow and Aberdeen. The area provides excellent opportunities for a range of activities, from golf and fishing to mountain biking and skiing.

The role holder would work with our Gentrack Velocity environment to deliver the best software solutions to our innovative and industry-leading company. We are seeking a highly motivated individual with a genuine interest in technology and a passion to deliver cutting edge products. The role would suit an experienced IT Application or Service Delivery Lead looking for a new challenge and an opportunity to further advance their skills and career in a great working environment.

Key Responsibilities

Customer Service to all operational teams around Velocity

  • Lead operational progress calls with the business teams
  • Manage the communication to the business stakeholders for all incidents, maintenance and enhancement activity
  • Be the point of escalation for any key business or vendor issues
  • Build and maintain a service catalogue of Velocity related services
  • Build and maintain relationships with all business stakeholders

Responsibility for Incident and exception management (Velocity) and prioritisation and scheduling of new work including RfC’s

  • Manage all workloads within the agreed SLA’s and business commitments
  • Plan and prioritise product feature backlog and development for the product based on logged incidents, support tickets and approved RfC’s
  • Work with Gentrack on the Sprint Planning activity to ensure appropriate prioritisation is given to the Sprint cycles
  • Manage the daily Scrum calls with Gentrack to ensure delivery and priority is managed in line with business needs
  • Manage the Maintenance Cycle of Velocity in line with other changes and outages that are planned
  • Manage the emergency incident process

Operational and tactical management

  • Work with the Gentrack Success Manager on an operational and tactical basis
  • Work with the IT management team on tactical initiatives to improve business drivers
  • Provide weekly and monthly Velocity status reporting to the IT management team
  • Support the Monthly Account Service review with Gentrack
  • Engage with external Velocity users and help develop ideas that would benefit Castle Water
  • Implement a continuous improvement capability within the operational team

People responsibility

  • Manage the IT Business Leads to support their respective delivery tasks of their business functions and support the SLA’s
  • Full people responsibility for this Velocity support team

Key Skills & Experience

  • Previous working experience as Application Delivery Lead, Service Deliver, Product Owner or similar role
  • Degree in Computer Science, Engineering or similar relevant field is desirable
  • Experience with billing systems would be very advantageous
  • Outstanding communication, presentation, and leadership skills
  • Excellent management, organisational and time management skills
  • Sharp analytical and problem-solving skills
  • Creative thinker with a vision
  • Great attention to details
  • Knowledge of Agile process and principles desirable

How to apply

If you have the drive, experience and skills to support our continued success, send your CV together with a covering letter to careers@castlewater.co.uk. We look forward to hearing from you.

Innovation and knowledge sharing are part of our everyday experience. We invest the training and support you need to succeed and deliver the excellent service our customers expect. We offer an attractive base salary, pension scheme, life cover and 28 days paid holiday.

As a responsible employer, the health, safety and wellbeing of our people is a top priority. Our people are currently working from home where possible, and where this is not possible, additional measures have been put in place in line with government guidelines to ensure a safe environment for those who are working in our offices.