Blairgowrie | 35 hrs | £25,000 to £30,000 | Permanent
Castle Water are looking for enthusiastic and customer-centric Key Account Managers for an exciting, fast-paced role with great training opportunities including short course with top business schools, and the opportunity for rapid career progression.
- Permanent opportunity with an immediate start date
- Great development opportunities to progress
- Hybrid working model - role-based opportunities to balance home and office working
- Modern offices with free parking, and free tea and coffee
- 28 days holiday and company sick pay scheme
- Excellent pension and life insurance policies
About the role
As a Key Account Manager, you will work in our busy Industrial & Commercial section, working with major customers. The role would particularly suit Graduates who are enthusiastic, keen to forge a career and who have strong bent towards problem solving and relationship building.
The Key Account Manager role involves attending customer meetings, working from our offices in London and/or Perthshire, as well as working from home. Location is flexible across GB.
We can promise you a hardworking and lively environment that will equip you with skills that could be used across many areas of the business. You can expect to be part of a collegial and supportive team, with a strong emphasis on knowledge-sharing, continuous learning, mutual respect, and personal development. We will ask a lot of you, and in return, opportunities for advancement in our company are available for those who put in the effort. We value our people and love to watch them develop and advance in their careers with us.
When we offer you a post, we will help and support you in your work, but be prepared to learn through doing the role as much as undergoing formal training. These posts are for applicants with confidence and initiative as well as the maturity required to take responsibility and make decisions and be confident of their own abilities and potential.
Key Responsibilities
- Working with major customers on complex billing and service issues relating to water usage, waste treatment and validation of charges using state of the art systems.
- Responsible for a portfolio of high value key customers, including managing relationships and personally resolving queries and issues.
- Meet or exceed the customer expectations. Listen to customer needs and translate those into action that meets or exceeds customer satisfaction goals in terms of delivery, quality, responsiveness, and customer focus.
- Responsible for all aspects of the customer relationship for your customers, and for tactical execution of established contract terms.
- Develop a close understanding and knowledge of each customer’s business requirements.
- Develop a close understanding of the business water market and regulatory environment.
- Build and develop multi-level relationships with both customers and internal contacts.
- Partner with internal functions to communicate and manage the needs of the customer.
- Responsible for solution creation and opportunity identification for your customers.
- Personally manage customer queries through to resolution.
- Proactively assess, clarify, and validate customer needs on an ongoing basis.
- Opportunity for involvement in systems development and testing.
- Preparation of data and analysis for customers, continually analysing markets, account performance and profit.
- Develop constructive working relationships with other KAMs and relevant internal departments.
- Responsible for operational KPIs for their portfolio.
- Must be able to travel to meet customers and to attend company offices in London and/or Blairgowrie (Perthshire).
Key Skills & Experience
- Good first degree (or equivalent), ideally with postgraduate qualifications, with up to 2 years’ experience – degree discipline is less important than analytical capability.
- Experience of working in a demanding environment with the ability to deliver to tight deadlines.
- Strategic thinker with the ability to see and plan short-, medium- and longer-term goals and horizons.
- High level of numeracy with experience of using Excel to an advanced level
- IT literate with the ability to deliver sound analytical data to both the customer base and internal stakeholders.
- Highly skilled relationship builder at all levels of the customer base
- Ability to thrive in a high-paced, dynamic environment.
- Self-motivated with the ability to work independently and in a team environment.
- Highly motivated with a passion to drive results.
- Great negotiation skills with strong presentation ability to enable the delivery of customer meetings.
- Must possess advanced verbal and written communication, organisational and troubleshooting skills.
About the company
Castle Water is one of the fastest-growing and most successful companies in the utility sector. Our customers include some of the largest companies and public sector bodies in the UK.
Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers. Not only have we just achieved our 10,000th 5-star Trustpilot review, but we are also winners of the recent Customer Service Excellence Award for the Perthshire Chamber of Commerce Business Star Awards.
Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers combined. We pride ourselves on being transparent and treating customers fairly.
Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.
How to apply
If you have the drive, experience, and skills to join Castle Water, click below to apply. We look forward to hearing from you.
As a responsible employer, the health, safety, and wellbeing of our people is a top priority. Our employees are currently working on a hybrid model from home and in the office. Measures have been put in place in line with government guidelines to ensure a safe environment for those who are working in our offices.