Castle Water has an exciting opportunity for an Analyst to work in our dynamic Operations team.

We’re only looking for the best people to join our tight-knit team and contribute to its success.  Strategically important and central to the success of the business, this unique role is varied and offers plenty of opportunities for personal development and achievement.

Whilst someone with water market industry or similar experience (e.g. in another utility or network industry) would be advantageous, it is not essential.  The key requirement is for someone who can learn quickly and is able to pick up new concepts.  We’re looking for a highly numerate problem solver possessing the skills necessary to analyse and interpret big data.

Up for a challenge and with a questioning mind, you shouldn’t be phased by new concepts, complexity, or detail.  We need someone who is a team player, but also a self-starter who can work independently without close supervision.  Someone adaptable and with initiative, who is comfortable managing and making sense of large data sets. Someone able to understand and follow operational processes. Someone who wants to develop and grow with our business.

If this is you, we’d love to hear from you.

This is a permanent opportunity with an immediate start date.  We offer a hybrid working model where most roles can be undertaken through a combination of home and office working.

Key Responsibilities

  • Managing our interfaces and inputs to market systems and data
  • Interpreting and analysing data/ transactions
  • Identifying patterns, trends and presenting actionable insights from analysing large datasets
  • Informing & guiding business process design
  • Investigating and reporting transaction issues
  • Evaluating and responding to complex queries from relevant stakeholders
  • Contributing to wider change/projects/initiatives

Key Skills & Experience

  • Team Player
  • Highly numerate
  • Intermediate experience with MS packages
  • Advanced Excel skills
  • Power BI knowledge would be an advantage
  • Detail orientation to ensure accuracy of data
  • Problem solving and initiative to resolve issues that may occur
  • Strong analytical skills to review a variety of data and identify discrepancies or missing information
  • Able to work effectively with minimal support
  • Data / Business Analyst background desirable
  • Effective communication skills, both written and verbal

About the company

Castle Water is one of the fastest-growing and most successful companies in the utility sector. Our customers include some of the largest companies and public sector bodies in the UK.

Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers. Not only have we just achieved our 10,000th 5-star Trust pilot review, but we are also winners of the recent Customer Service Excellence Award for the Perthshire Chamber of Commerce Business Star Awards.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers combined. We pride ourselves on being transparent and treating customers fairly.

Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.

We offer a “hybrid” model utilising a combination of working from our offices in Blairgowrie, and remotely (i.e., working from home) based on business requirements.

How to apply

If you have the drive, experience and skills to support our continued success, send your CV together with a covering letter to careers@castlewater.co.uk. We look forward to hearing from you.

Innovation and knowledge sharing are part of our everyday experience. We invest the training and support you need to succeed and deliver the excellent service our customers expect. We offer an attractive base salary, pension scheme, life cover and 28 days paid holiday.

As a responsible employer, the health, safety and wellbeing of our people is a top priority. Our people are currently working from home where possible, and where this is not possible, additional measures have been put in place in line with government guidelines to ensure a safe environment for those who are working in our offices.