We are currently recruiting for Metering Team Advisors to work with our busy and fast-paced Metering Team.

This is an office-based administrative role, and not a field meter reader position.

As a Metering Team Advisor you will deal with customer queries and will undertake an in-depth training programme which will equip you with the relevant skills and knowledge required to ensure you deliver excellent levels of service to our business customers.  The Metering Team Advisor must demonstrate active listening, empathy, problem solving skills, and strong communication skills.

Castle Water is the leading independent water retailer in the UK and having established our business to participate in the English and Scottish water markets, we are now strategically positioned to take full advantage of the deregulating business water market in England.

Our head office is based in Blairgowrie in Northern Perthshire, equidistant between Edinburgh, Glasgow and Aberdeen and provides excellent opportunities for a range of activities, from golf and fishing to mountain biking and skiing. Our office is within commuting distance of both Perth and Dundee.

Key Responsibilities

  • Process and validate all received meter readings
  • Provision of excellent customer service with the ability to understand and address complex customer queries
  • Monitor and audit data quality of meter reads being received
  • Manipulate, analyse and interpret complex data sets
  • Using business reporting, prepare reports for internal and external audiences
  • Identify new, efficient ways of working both internally and externally

Key Skills & Experience

  • Work as part of the Metering Team, with the ability to work both collaboratively and autonomously
  • Excellent communication skills that allow you to inform, help and advise others clearly
  • High level and understanding of Microsoft packages, especially advance skills in Excel for reporting and monitoring purposes
  • Problem-solving skills coupled with an ability to work well under pressure
  • Excellent numerical and analytical skills
  • Confidence and patience, with the ability to deal with difficult situations or high workloads
  • Able to work effectively with minimum support

How to apply

If you have the drive, experience and skills to support our continued success, send your CV together with a covering letter to careers@castlewater.co.uk. We look forward to hearing from you.

Innovation and knowledge sharing are part of our everyday experience.  We invest the training and support you need to succeed and deliver the excellent service our customers expect. We offer an attractive base salary, pension scheme, life cover and 28 days paid holiday.

As a responsible employer, the health, safety and wellbeing of our people is a top priority. Our people are currently working from home where possible, and where this is not possible, additional measures have been put in place in line with government guidelines to ensure a safe environment for those who are working in our offices.