GP Strategies are delighted to be supporting Castle Water with the recruitment and training of Modern Apprentices in Customer Services, Business Administration, and IT.

Castle Water is the UK’s leading independent business water supplier, providing water and wastewater services to hundreds of thousands of businesses, charities and public bodies throughout Scotland, England and Wales.

This is a fantastic opportunity for confident individuals with excellent organisation and communication skills who are looking to kick-start their careers within a growing business.

The Modern Apprentices will learn about the daily operations of the business and then play a key part in delivering effective support to the customer service, administrative and IT functions.

Role overview

  • £10,000 to £12,000 per year
  • Location: Blairgowrie, Perthshire
  • Hours: Full-Time, Monday – Friday
  • SCQF Level 6

Key duties and tasks include:

  • Deliver excellent customer service to our customers, using appropriate channels and internal systems such as phone, email and webchat
  • Build rapport, identify customer needs quickly, efficiently and proactively to deliver the right solution in the first instance
  • Liaise with our water industry wholesalers on behalf of our customers
  • Ensure all internal systems are updated and maintained with accurate and up-to-date information
  • Responding to and managing customer enquiries
  • Assistance with paperwork, document creation and other ad-hoc duties
  • General administration and back-office duties – filing, photocopying and scanning

What will I learn?

As well as entering full-time employment with a growing business, you will be given the fantastic opportunity to earn as you learn. Fully funded for candidates aged 16-24, you will be supported through a Modern Apprenticeship by GP Strateies. Funding is also available for candidates up to the age of 29 who have care or disability experience.

This is a 12-month programme that enables you to learn and develop new skills while gaining vital work experience which is an ideal opportunity for recent school and college leavers who are looking to kick-start their careers.

What qualifications and qualities are required?

You’ll have a head start in this vacancy if you’ve completed a Foundation Apprenticeship in a related field. We’ll need you to provide evidence of your qualification and show you gained the relevant skills from your placement.

We are looking to hear from confident applicants who are enthusiastic, motivated and hardworking. Due to the nature of the roles available, candidates must have a positive approach to customer service and be able to deal with customers in a friendly, efficient, and professional manner.

Key candidate requirements include:
  • Minimum of National 5 qualifications in both Maths and English
  • Excellent communication and interpersonal skills
  • Strong willingness to learn and progress
  • Good awareness of customer service and its importance
  • Effective time management and organisational skills
  • Professional telephone manner
  • Able to prioritise workload and work to deadlines
  • Excellent team working skills

Recruitment Process

Candidates can apply by clicking here, or by e-mailing a copy of their CV to careers@castlewater.co.uk.

If you have any questions relating to this role/vacancy, please contact Niall Cunningham of GP Strategies – ncunningham@gpstrategies.com.

Interviews are likely to be conducted remotely due to COVID-19.