Blairgowrie | 35 hrs | £ Competitive | Permanent


We have an exciting opportunity for Onboarding Advisors to join our small, busy and fast-paced commercial team.

  • Permanent opportunity with an immediate start date
  • Great development opportunities to progress
  • Hybrid working model - role-based opportunities to balance home and office working
  • Modern offices with free parking, and free tea and coffee
  • 28 days holiday and company sick pay scheme
  • Excellent pension and life insurance policies

Apply now


About the role

The Onboarding Advisor will be responsible for supporting the process to set up new customers so that they are able to fully utilise all Castle Water has to offer. The Onboarding Advisor must demonstrate experience of handling customer calls and previous experience within a busy transactional environment.

We can promise you a hardworking and lively environment that will equip you with skills that could be used across many areas of the business. You can expect to be part of a collegial and supportive team, with a strong emphasis on knowledge-sharing, continuous learning, mutual respect, and personal development. We will ask a lot of you, and in return, opportunities for advancement in our company are available for those who put in the effort. We value our people and love to watch them develop and advance in their careers with us.

When we offer you a post, we will help and support you in your work, but be prepared to learn through doing the role as much as undergoing formal training. These posts are for applicants with confidence and initiative as well as the maturity required to take responsibility and make decisions and be confident of their own abilities and potential.


Key Responsibilities

  • Responsible for the Onboarding process from processing contracts to setting up accounts
  • Manage inbound transfer process
  • Processing payment information to ensure accurate billing
  • Resolving onboarding issues to ensure customers are onboarded efficiently
  • Updating customer accounts with the correct contractual terms in line with their signed agreements
  • Provide precise and timely advice and resolve internal and external queries via telephone and e-mail
  • Liaising closely with other teams across the business

Key Skills & Experience

  • Previous experience within a busy transactional environment such as utilities, finance or customer services is preferred
  • Excellent communication skills, both written and verbal
  • Experience handling customer calls
  • A self-motivated and enthusiastic individual who enjoys teamwork and problem-solving
  • Keen attention to detail with strong organisational and time management skills
  • The ability to work on your own initiative under pressure and meet individual and team deadlines
  • Strong IT skills, particularly in Microsoft office

About the company

Castle Water is one of the fastest-growing and most successful companies in the utility sector. Our customers include some of the largest companies and public sector bodies in the UK.

Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers. Not only have we just achieved our 10,000th 5-star Trustpilot review, but we are also winners of the recent Customer Service Excellence Award for the Perthshire Chamber of Commerce Business Star Awards.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers combined. We pride ourselves on being transparent and treating customers fairly.

Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.


How to apply

If you have the drive, experience, and skills to join Castle Water, click below to apply. We look forward to hearing from you.

Apply now

As a responsible employer, the health, safety, and wellbeing of our people is a top priority. Our employees are currently working on a hybrid model from home and in the office. Measures have been put in place in line with government guidelines to ensure a safe environment for those who are working in our offices.