We have a need to appoint several Operational Support Advisors to work in our Evening Shift Team.

You would be working within our Billing Team where a high level of numeracy skills, as well as excellent written and spoken communication skills are required. Experience in a similar working environment would be beneficial.

These Operational Support Advisor roles are central to our activities and provide an opportunity to use a range of relevant skills. As our market is relatively newly deregulated, we are looking for candidates who enjoy problem solving and can work on their own initiative.

Castle Water is the leading independent water retailer in the UK, supplying (at September 2018) 570,000 Supply Points across England and Scotland. Castle Water is the leading supplier in London and the Thames Valley, South East England and Portsmouth, and one of the 5 largest suppliers in Scotland.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We developed the first affinity partnership in the water sector, pioneered online switching by customers, and were the first company to transfer customers in England. We have more 5* reviews on Trust Pilot than all other water retailers combined. Our values include treating customers fairly and maintain an open-door approach with our regulators.

Our philosophy as a company is to provide all staff, at every level, with ongoing training and development. This can range from Call-Handling and Microsoft Excel, to Business Writing and professional qualifications.

Our head office is based in Blairgowrie in Northern Perthshire, within easy commuting distance of both Perth and Dundee, and equidistant between Edinburgh, Glasgow and Aberdeen. The area provides excellent opportunities for a range of activities, from golf and fishing to mountain biking and skiing.

This is a permanent opportunity with an immediate start date.

Key Responsibilities

  • Support the team to achieve KPI’s within the business area
  • Work closely with colleagues to contribute to delivery of objectives for Operations
  • Manage workload effectively ensuring all tasks are completed within timescales
  • Accurate recording and updating of customer records
  • Take ownership of customer issues and follow problems through to resolution
  • Work collaboratively with other areas across the business
  • Support the returned mail process
  • Investigate and identify correct legal entities to ensure billing accuracy

Key Skills & Experience

  • Experience in an admin role – utilities experience preferred but not essential
  • Identifying ways to innovate and reduce unnecessary customer contact by collaborating with colleagues throughout the organisation to eliminate defects that generate negative experiences for our customers
  • Ensuring strict adherence to company guidelines regarding data protection
  • Ability to work in a high pressure, challenging and fast paced environment, working to tight deadlines
  • Competent in liaising with all levels of employees throughout the company
  • Knowledge of Microsoft Office IT systems
  • High level of literacy and numeracy
  • Highly organised, flexible with a positive attitude, ability to work both collaboratively and autonomously
  • Experience in gathering company information from primary and secondary resources

NO AGENCIES PLEASE

As a responsible employer, the health, safety and wellbeing of our people is a top priority. Our people are currently working from home where possible, and where this is not possible, additional measures have been put in place in line with government guidelines to ensure a safe environment for those who are working in our offices.

How to apply

If you have the drive, experience and skills to support our continued success, send your CV together with a covering letter to careers@castlewater.co.uk. We look forward to hearing from you.

Innovation and knowledge sharing are part of our everyday experience.  We invest the training and support you need to succeed and deliver the excellent service our customers expect. We offer an attractive base salary, pension scheme, life cover and 28 days paid holiday.