One of the UK’s fastest growing utility suppliers, Castle Water has an exciting opportunity to join our Out of Hours Team as Support Admin.

The role includes a 3-week rotating shift pattern which covers our “out of hours” 24/7 function i.e. night shifts and weekend day shifts with one in three weekends off.

Castle Water is the leading independent water retailer in the UK, supplying (at September 2018) 570,000 Supply Points across England and Scotland.

Castle Water is the leading supplier in London and the Thames Valley, South East England and Portsmouth, and one of the 5 largest suppliers in Scotland.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We developed the first affinity partnership in the water sector, pioneered online switching by customers, and were the first company to transfer customers in England. We have more 5* reviews on Trust Pilot than all other water retailers combined. Our values include treating customers fairly and maintain an open-door approach with our regulators.

Our head office is based in Blairgowrie in Northern Perthshire, within easy commuting distance of both Perth and Dundee, and equidistant between Edinburgh, Glasgow and Aberdeen. The area provides excellent opportunities for a range of activities, from golf and fishing to mountain biking and skiing.

This is a permanent opportunity with an immediate start date.

Key Responsibilities:

  • Work closely with colleagues to contribute to delivery of objectives for Customer Services/Operations
  • Deliver excellent customer service to our business customers, using appropriate channels and internal systems
  • Manage workload effectively ensuring all tasks are completed within timescales
  • Take ownership of customer issues and follow problems through to resolution
  • Build rapport, identify customer needs quickly, efficiently and proactively to deliver the right solution in the first instance
  • Work collaboratively with other areas across the business

Key Skills & Experience

  • Experience in a related field e.g. utilities, telecommunications or financial services preferred
  • Confident and articulate with excellent communication
  • Ability to understand complex issues and develop an understanding of legal and regulatory framework in the water sector
  • Ability to work in a high pressure, challenging and fast paced environment, working to tight deadlines
  • Attention to detail
  • Self-motivated with the ability to manage own workload to achieve results
  • Knowledge of Microsoft Office IT systems


How to apply

If you have the drive, experience and skills to support our continued success, send your CV together with a covering letter to We look forward to hearing from you.

Innovation and knowledge sharing are part of our everyday experience. We invest the training and support you need to succeed and deliver the excellent service our customers expect. We offer an attractive base salary, pension scheme, life cover and 28 days paid holiday.

As a responsible employer, the health, safety and wellbeing of our people is a top priority. Our people are currently working from home where possible, and where this is not possible, additional measures have been put in place in line with government guidelines to ensure a safe environment for those who are working in our offices.