Blairgowrie | 35 hrs | £19,000 to £21,000 DOE | Permanent

Castle Water are recruiting for a Receptionist for our Boat Brae office in Blairgowrie.

  • Permanent opportunity with an immediate start date
  • Great development opportunities to progress
  • Hybrid working model - role-based opportunities to balance home and office working
  • Modern offices with free parking, and free tea and coffee
  • 28 days holiday and company sick pay scheme
  • Excellent pension and life insurance policies

Apply now

About the role

The receptionist is responsible for the efficient functioning of the front desk and entry to our Boat Brae office and performs a very wide range of administrative functions.

A good receptionist will work across the organisation to ensure the smooth running of the business.  The candidate should be organised, should communicate well, and should practice excellent time management skills. In addition, because they will be the initial contact for visitors to the site, they must have excellent customer service skills, be a problem-solver, and gracefully assist wherever possible.

We can promise you a hardworking and lively environment that will equip you with skills that could be used across many areas of the business. You can expect to be part of a collegial and supportive team, with a strong emphasis on knowledge-sharing, continuous learning, mutual respect, and personal development. We will ask a lot of you, and in return, opportunities for advancement in our company are available for those who put in the effort. We value our people and love to watch them develop and advance in their careers with us.

When we offer you a post, we will help and support you in your work, but be prepared to learn through doing the role as much as undergoing formal training. These posts are for applicants with confidence and initiative as well as the maturity required to take responsibility and make decisions and be confident of their own abilities and potential.

Key Responsibilities

  • Welcome guests and greet people who visit the business, directing them to the appropriate person and office
  • You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls
  • Receptionist’s duties include offering administrative support across the organisation, and executing all administrative tasks to the highest quality standards
  • Answer, screen and forward incoming phone calls
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
  • Provide basic and accurate information in-person and via phone/email
  • Receive, sort and distribute daily deliveries
  • Liaise with Office Manager to front office supplies and keep inventory of stock, including updating office expenses and costs
  • Perform other clerical and office duties as required

Key Skills & Experience

  • Reliability and discretion: you will often learn of confidential matters
  • Adaptability and flexibility with the ability to prioritise tasks and work under pressure
  • Ability to use own initiative.  Multitasking and stress management skills are essential for this position
  • Good interpersonal and time management skills
  • Strong Communication and relationship-building skills
  • Good Microsoft package skills including Outlook and excel
  • Excellent attention to detail and accuracy
  • Good teamworking skills and the confidence to liaise directly with other Office Admin staff
  • Professional attitude and appearance
  • Ability to be resourceful and proactive when issues arise
  • Customer service attitude

About the company

Castle Water is one of the fastest-growing and most successful companies in the utility sector. Our customers include some of the largest companies and public sector bodies in the UK.

Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers. Not only have we just achieved our 10,000th 5-star Trustpilot review, but we are also winners of the recent Customer Service Excellence Award for the Perthshire Chamber of Commerce Business Star Awards.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers combined. We pride ourselves on being transparent and treating customers fairly.

Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.

How to apply

If you have the drive, experience, and skills to join Castle Water, click below to apply. We look forward to hearing from you.

Apply now

As a responsible employer, the health, safety, and wellbeing of our people is a top priority. Our employees are currently working on a hybrid model from home and in the office. Measures have been put in place in line with government guidelines to ensure a safe environment for those who are working in our offices.