We have an exciting opportunity for a Senior HR Advisor to join our small, busy, and fast-paced team.

We are actively seeking an influential Senior HR Advisor with strong technical HR expertise. Each day can be different so the successful applicant will need to be good at juggling priorities to be able to deal with workload and issues quickly. The role requires you to liaise with all levels of employees, providing support and advice, and the administration of our Payroll and HR systems.

The Senior HR Advisor must demonstrate strong communication and organisational skills, excellent written skills, and must be able to perform in a strictly confidential manner.

As a Senior HR Advisor, you will draw on your previous generalist experience to ensure an immediate and positive impact on the support the HR team delivers to the business. You should be highly organised, with a professional manner, and used to communicating with all levels of the business.

This is a permanent opportunity with an immediate start date. We offer a hybrid working model where most roles can be undertaken through a combination of home and office working.

Salary circa £30000 per annum (dependant on experience).

Key Accountabilities:

  • Good overall Employee Relations knowledge and proven experience in basic functions including recruitment, on-boarding, absence & performance management, and contractual information
  • Administration of Payroll and maintenance of the HR database/systems
  • Management of HR Inbox
  • First point of contact with the ability to deal with everyday HR queries
  • Preparation of HR statistics and MI (Management Information)
  • Key support for our busy line managers in their day to day operational HR needs
  • Sound decision making covering all aspects of the employee life cycle

Key Skills & Experience:

  • Strong experience in an HR Advisor/Senior HR Advisor role - essential
  • Experience of HRIS and Payroll systems – essential
  • Minimum Level 5 CIPD (or equivalent) preferred
  • Proven ability to deal with employee relations issues and queries, with the ability to understand when to escalate
  • A high level of confidentiality is essential
  • Communication is key.  Evidence of ability to communicate professionally with a wide spectrum of people to achieve the best outcome
  • The ability to work collaboratively and engage positively, whilst also prioritising, managing expectations, and delivering an excellent HR service
  • Ability to work with all MS packages
  • The ability to work accurately with excellent attention to detail

About the company

Castle Water is one of the fastest-growing and most successful companies in the utility sector. Our customers include some of the largest companies and public sector bodies in the UK.

Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers. Not only have we just achieved our 10,000th 5-star Trust pilot review, but we are also winners of the recent Customer Service Excellence Award for the Perthshire Chamber of Commerce Business Star Awards.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers combined. We pride ourselves on being transparent and treating customers fairly.

Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.

We offer a “hybrid” model utilising a combination of working from our offices in Blairgowrie, and remotely (i.e., working from home) based on business requirements.

How to apply

If you have the drive, experience and skills to support our continued success, send your CV together with a covering letter to careers@castlewater.co.uk. We look forward to hearing from you.

Innovation and knowledge sharing are part of our everyday experience. We invest the training and support you need to succeed and deliver the excellent service our customers expect. We offer an attractive base salary, pension scheme, life cover and 28 days paid holiday.

As a responsible employer, the health, safety and wellbeing of our people is a top priority. Our people are currently working from home where possible, and where this is not possible, additional measures have been put in place in line with government guidelines to ensure a safe environment for those who are working in our offices.