Blairgowrie | 35 hrs | £ Competitive DOE | Permanent

Castle Water has several opportunities for those enthusiastic to learn about the Water Industry and keen to work in our exciting Wholesale team.

  • Permanent opportunity with an immediate start date
  • Great development opportunities to progress
  • Hybrid working model - role-based opportunities to balance home and office working
  • Modern offices with free parking, and free tea and coffee
  • 28 days holiday and company sick pay scheme
  • Excellent pension and life insurance policies

Apply now

About the role

We are a back-office team who ensure Castle Water get the best service from our wholesalers, so we can pass on the benefits to our customers We work with both data and regulatory documents to unravel more complex cases, ensuring the right outcome for our customers. We delve into Market Codes, unpick complex cases, research and investigate the root cause of an issue to ensure we are billing on accurate data.

Up for a challenge and with a questioning mind, you shouldn’t be phased by new concepts, complexity, or detail.  We need someone who is a team player, but also a self-starter who can work independently without close supervision.

We can promise you a hardworking and lively environment which will equip you with skills that could be used across many areas of the business. You can expect to be part of a collegial and supportive team, with a strong emphasis on knowledge-sharing, continuous learning, mutual respect, and personal development. We will ask a lot of you, and in return, opportunities for advancement in our company are available for those who put in the effort. We value our people and love to watch them develop and advance in their careers with us.

When we offer you a post, we will help and support you in your work, but be prepared to learn through doing the role as much as undergoing formal training. These posts are for applicants with confidence and initiative as well as the maturity required to take responsibility and make decisions and be confident of their own abilities and potential.

Key Skills & Experience

We are looking for someone who:

  • has great attention to detail
  • is customer focused
  • enjoys investigative work and has an ability to problem solve
  • works well both on their own and as part of a team; cases will require them to work independently, but individuals must have the ability to communicate the more complex cases effectively to the wider team
  • can take an organised, methodical approach to get to the root of a complex issue
  • who is enthusiastic about learning and self-development
  • who has the ability to prepare professional documentation
  • possesses a good working knowledge of Microsoft Office and basic IT navigation skills
  • If you like problem solving, are enthused by investigative work then a role within our Wholesale team is for you
Why should you apply?
  • You enjoy a challenge
  • You enjoy getting to the root of an issue
  • If you would enjoy delving into the industry ‘rulebook’ (Market Codes) to get the best result for our customers
  • Are you tired of working in a sector where you cannot effect any change? If so, then our Wholesale team should be your next move.

About the company

Castle Water is one of the fastest-growing and most successful companies in the utility sector. Our customers include some of the largest companies and public sector bodies in the UK.

Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers. Not only have we just achieved our 10,000th 5-star Trustpilot review, but we are also winners of the recent Customer Service Excellence Award for the Perthshire Chamber of Commerce Business Star Awards.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers combined. We pride ourselves on being transparent and treating customers fairly.

Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.

How to apply

If you have the drive, experience, and skills to join Castle Water, click below to apply. We look forward to hearing from you.

Apply now

As a responsible employer, the health, safety, and wellbeing of our people is a top priority. Our employees are currently working on a hybrid model from home and in the office. Measures have been put in place in line with government guidelines to ensure a safe environment for those who are working in our offices.