This significant milestone comes hot on the heels of other recent achievements for Castle Water. Last week Castle Water won Save the Children’s award for Outstanding Support for Children in Emergencies, and shortly after celebrated its 7th anniversary on the 17th April.
John Reynolds, Castle Water CEO, said of the milestone, “Achieving 10,000 customer reviews on Trustpilot shows Castle Water’s commitment both to customer service and transparency. This is the result of a sustained focus on providing excellent service, and we are always looking for ways to improve our service even further, for all our customers.
We have major developments due to be released later this year on our online portal, webchat, and payment options, making it even easier for customers to manage their accounts in the way that they themselves want.”
In March, Castle Water announced a new account balance feature on its customer portal, MyAccount. The improvement means Castle Water customers can now check their water and wastewater account balances on MyAccount. Castle Water continues to invest in and improve MyAccount, so its customers can access more of their account information instantly online and avoid call waiting times.
With more 5-star Trustpilot reviews than all other water retailers combined, Castle Water’s Trustpilot score remains at a strong 4.5 out of 5, with 91% of customers giving Castle Water 4 or 5-stars in the period from January to March 2021.
Trustpilot is a popular online consumer review platform, that hosts reviews to help consumers shop with confidence.
Castle Water continues to listen to all customer feedback and remains committed to improving its service offering to ensure customers have everything they need to stay in control of their business water, keep bills up-to-date and costs down.