Douglas McLaren, Chief Operating Officer for Castle Water, said “Our customers are benefiting from our ongoing investment in systems and training. Many customers have positively commented on the attitude and helpfulness of individual Castle Water staff. This is reflected in the increase in our Trustpilot score”.
In April this year, Castle Water released its Q1 2019 Customer Service Performance review. We answered 86,130 calls during the quarter, with an average call answer time of just 51 seconds.
With 3 times more 5-star reviews than all other water retailers combined, Castle Water continues to go the extra mile for its customers.
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