From extended call centre hours, dedicated webchat and online self-help to key account meetings and business events, Castle Water makes it as easy as possible for customers to access the support they need when managing their business water and wastewater services.

As part of this commitment, representatives from our management team were delighted to meet with customers in London this week for our first Helpdesk event of 2020.

Offering tailored advice and support for businesses, these events are particularly popular with customers who want to speak in person about their bills or to learn more about matters such as trade effluent, leak detection or water efficiency.

Castle Water’s Head of Customer Services, Mary Haviland, said:

“Castle Water is committed to making business water and wastewater services hassle-free. Our aim is to deliver an excellent service, and we’re always keen to work with organisations in a way that meets their specific needs. Some customers find it helpful to meet with us and to work through any queries with an experienced member of our customer support team and the Helpdesk events provide the ideal opportunity to do this.”

Interested to find out more about our Helpdesk events? Check the Castle Water website for updates on our next event or ask a customer service advisor.

Did you know…

  • Customers rate Castle Water as ‘Excellent’. With a Trust score of 4.6 out of 5, you can rely on Castle Water as the UK’s leading independent business water supplier. Find out what customers are saying about our service on the Trustpilot website.
  • Castle Water has been awarded ISO 9001 certification. This is the internationally recognised standard that ensures that our products and services meet the needs of our customers through an effective quality management system (QMS).
  • We answered 65,420 calls during the last quarter to December 2019, with an average waiting time of under two minutes. Customers also choose to use our popular webchat service.
  • For updates on potential water supply issues in your area, visit our supply alerts webpage.

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