He noted that the company has “grown 20-fold a year for two years in a row,” – as well as his concerns for the wider market, including the risk of mis-selling, unjustified blocking of customer switching, and unenforceable wholesale charges.
Castle Water has saved customers £9m in wholesale charges; chalked up 4 and 5-star Trust Pilot reviews (and a positive report from the Cabinet Office on its work with the public sector); and resolved ten times more complaints than go to CC Water. Castle’s strategy and presence in the market will offer long term benefits for customers.
John Reynolds OBE, CEO
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