Request for review of unmeasured or assessed charges

If a meter cannot be installed by the water Wholesaler, you will be charged on an unmeasured tariff or an assessed tariff, set by the Wholesaler. On an unmeasured tariff your charges are based on the Rateable Value associated with the premises you occupy. On an assessed tariff your charges are based on an annual estimate of your water consumption, set by the Wholesaler using what they know about your business activities and the use of water at the premises.

If a meter cannot be fitted, let us know about any significant changes to your activities, number of employees, and hours of business. We will share this information with the Wholesaler and ask them to review your estimated annual water consumption, or to move you from an unmeasured to an assessed tariff if necessary.

Don’t use this form if your supply is metered or if the Wholesaler has not yet investigated whether a meter can be installed. Please note, if you share your water supply with a neighbour, it may not be possible to fit separate water meters.

To request a review of your unmeasured or assessed charges, complete the form below. We will use the information you provide to make a request to the Wholesaler on your behalf and will contact you if we or the Wholesaler need any more details.

This form asks you to agree to pay an administration charge related to this request which may be incurred in certain circumstances. Click here for more information on potential charges.

Your details
Title
First name*
Surname*
Email*
Telephone*
Business name*
Position*
Customer account number (found on invoice)*
SPID (Supply Point Identification No. - found on invoice)*
BUSINESS DETAILS
Your responses should relate to the supply address, not to business activities carried out at other locations.
Nature of business (e.g. Hairdresser, Newsagent, Bank)*
Number of hours of business per week *
Number of people working at this property:
Please specify which of the following water facilities are used at the premises to which the Supply Point relates:
Toilets & Wash Hand Basins Toilets & Wash Hand Basins
Staff Showers Staff Showers
Staff Canteen Staff Canteen
Is the water used for any use other than canteen or employee toilet or shower facilities? Is the water used for any use other than canteen or employee toilet or shower facilities?
If yes, estimate how much water is used per year in m3
Is there a Trade Effluent Consent associated with the premises to which this Supply Point relates? Is there a Trade Effluent Consent associated with the premises to which this Supply Point relates?
If yes, please attach any supporting documentation.
Additional information
Confirmation
I believe the information given above to be true and accurate.* * I believe the information given above to be true and accurate.*
I understand that Wholesaler and Administration charges may apply in line with Castle Water’s Scheme of Charges and the Wholesaler Tariff Document, and I agree to pay these charges if incurred.* * I understand that Wholesaler and Administration charges may apply in line with Castle Water’s Scheme of Charges and the Wholesaler Tariff Document, and I agree to pay these charges if incurred.*

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