If the water meter needs to be moved, the wholesaler will assess whether this is feasible and necessary before carrying out the work.

Please note the Wholesaler will normally only move the meter if it is difficult to access and read in its current location or if accessing the meter is unsafe. You should only request this service in these circumstances and if you can provide evidence to demonstrate this. Any service request that is deemed unnecessary by the Wholesaler may be chargeable.

The wholesaler is unlikely to move the meter if

  1. The meter has been made inaccessible due to a third party independent from the Wholesaler. You should first try to solve the access issues by speaking with the third party.
  2. There’s water filling the meter pit at its current location. There are several factors that cause water to enter meter pits, including water leaks or the weather.
  3. The location is simply inconvenient but neither unsafe nor inaccessible.

To request meter relocation, complete the form below. We will use the information you provide to make a request to the Wholesaler on your behalf and will contact you if we or the Wholesaler need any more details.

We will share your details with the Wholesaler so they can contact you to arrange a time for the survey and required work.

This form asks you to agree to pay charges which may be incurred if, for example, the Wholesaler finds that the meter does not need to be moved. Click here for more information on potential charges.

Your details
Meter Details
Meter serial number (provide details of the meter to be moved - you can find this on your invoice or on the meter)
Is there a data logger attached that has been installed by the Non-Household Customer or the Retailer? * Is there a data logger attached that has been installed by the Non-Household Customer or the Retailer? (A data logger is a third party recording device installed on site to enable collection of water usage data).
Where a data logger has been installed by the Non-Household Customer or the Retailer, please confirm it has been or will be removed Where a data logger has been installed by the Non-Household Customer or the Retailer, please confirm it has been or will be removed
Description of the proposed location (where available)
Please attach any supporting documents or photos
Confirmation
I confirm that the information provided on this form is accurate to the best of my knowledge and that I am authorised to provide this information.* * I confirm that the information provided on this form is accurate to the best of my knowledge and that I am authorised to provide this information.*
I understand that Wholesaler and Administration charges may apply in line with Castle Water’s Scheme of Charges and the Wholesaler Tariff Document, and I agree to pay these charges if incurred.* * I understand that Wholesaler and Administration charges may apply in line with Castle Water’s Scheme of Charges and the Wholesaler Tariff Document, and I agree to pay these charges if incurred.*