In these situations, we’ll work on your behalf to investigate this with the owner of the meter (known as a Wholesaler or Network Operator) and their registered information. This service is known as a ‘Meter Verification’ request, and can sometimes involve a site visit.
Please see the below scenarios and alternative resolutions:
You should provide as much information as possible in the above situations, as unwarranted or abortive investigations can involve charges.
Following the above, if you wish to request a meter verification, please provide us with your details and the details you believe to be correct for your meter below. We will then process this information and liaise with your wholesaler on your behalf.