In these situations, we’ll work on your behalf to investigate this with the owner of the meter (known as a Wholesaler or Network Operator e.g. Thames Water) and they will confirm the current known network arrangement. If your claim differs to the last known arrangement, they may further investigate. This service is known as a ‘supply arrangement verification request’ and can sometimes involve a site visit.
Please see the below scenarios and alternative resolutions:
You should provide as much information as possible in the above situations, as unwarranted or abortive investigations can involve charges.
Following the above, if you wish to request a supply arrangement verification, please provide us with your details and the details you believe to be correct for your meter below. We will then process this information and liaise with your wholesaler on your behalf.