I work as part of the Human Resources team as a Learning and Development Specialist. I help design, conduct, and organise training programs to help improve employee performance and ensure organisational productivity. I liaise with all areas of the business to identify and implement external training opportunities. I’m also heavily involved in the development of our Modern Apprentices and the induction of new employees!
Since working from home we have had to adapt our Induction for new employees which is now all done online!
In their induction new employees are introduced to managers from many different departments across the company, who give an overview of the main functions of their area – it’s good for them to see how they all fit together. They then receive an in-depth departmental induction, helping them learn everything they need to know to become Castle Water Experts.
At Castle Water we offer a wide and varied range of training opportunities to our employees. These range from Excel, Time Management and Business Writing courses to MBA Essentials courses with the London School of Economics. We are always identifying new training opportunities to help develop our workforce. We are developing support for professional qualifications for some areas, for example in Finance, IT and HR, and have a small cohort of managers progressing with MBA’s.
We also employ Customer Service, Business Administration and IT Modern apprentices, helping them gain new skills and qualifications whilst working full time. We are proud of our track record with Apprentices: 95% of our Apprentices remain in the business post-qualification, and in September 2020 we took on a further 10 Modern apprentices, all of whom are working well towards their qualification.
Through regular training programmes the confidence of our employees improves as they are gaining a stronger grasp on the Water Industry, the purpose of the business and the responsibilities of their own job. With advances in technology and the sudden need for the majority of employees to work from home, we have had to focus on supporting and developing employees in technology they perhaps would not have been required to use previously.
“An investment in knowledge pays the best interest."
Although my role is not customer-facing, I’m here in the background helping make sure our employees are equipped with the skills they need to provide the best Customer Service. I’m always looking to see how we can make improvements!
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