Get to know Business Development Manager, Lisa Campbell, and find out what makes her a Castle Water Expert.

Tell us about your role at Castle Water

As Scottish Business Development Manager for Castle Water, I am in the driving seat for sourcing, generating, and building new business relationships with customers. Meeting with customers to identify and advise how they can switch and save on their business water services. I work to create long-term value for both new and existing business water customers through our award-winning customer service.

How do you build strong relationships with Castle Water customers?

I like to make sure all Castle Water customers feel how important their business is to us, no matter how small or large their operations. When speaking with customers I focus more on the personal touches, working with them to understand their business water requirements and explaining how Castle Water’s services can benefit and help to achieve their business goals.

All Castle Water customers can turn to our website for immediate support with their account via our FAQ’s, MyAccount and live webchat with our customer service advisors. Customers can also approach me directly for any questions or queries; we take pride in going the extra mile at Castle Water. If a customer asks me to assist with something, I believe it is crucial to carry it through to the end; doing so builds trust which is the foundation for building good business relationships.

How can Castle Water customers benefit from using MyAccount?

MyAccount has a variety of useful features for customers to efficiently manage their accounts online. The 24/7 access means customers have the freedom to oversee their account at any time and includes:

Who can register for MyAccount?

All Castle Water customers can register for MyAccount, following a major update in December that saw MyAccount launch to customers in Scotland. Customers who would especially benefit by registering for MyAccount are multi-site and consolidated billing customers as they can utilise the online features to easily manage multiple sites and corresponding billing through one online account.

How are you making a difference for Castle Water customers?

Developing new and existing business relationships by providing an excellent service with a personal approach to looking after your water needs. Offering customers expert industry advice on how to manage their business water through Castle Water services. I love working with customers through taking part in various events, both public and social occasions, to build network opportunities and enhance professional relationships.


We're helping businesses in England & Scotland save on water bills, and with more 5-star Trustpilot reviews than all other water retailers combined - our customers recommend us.

Get a quote