Get to know Metering & AMR Manager, Paul Heron, and find out what makes him a Castle Water Expert.

Paul HeronBio

  • Name Paul Heron
  • Occupation Metering & AMR Manager
  • Ready to... provide customers with expert advice on meter reading.
  • Passionate about... making sure the business does well and develops as the number top independent retailer.
  • Unpopular opinion... when making tea, the milk always goes in before the hot water.
  • Guilty pleasure… Netflix. Nothing better than a binge-watch on a good series.
  • You may be surprised to know… I have been in the water industry since I left school. Now that's a long, long time ago.
  • Ask me about… anything. If you have any questions about your Castle Water account, I am always happy to help. If I don’t know the answer, I will sure find it out for you.

Tell us about your role at Castle Water

As Metering and AMR Manager, I am responsible for the smooth operating of the metering team and its associated activities, along with Automatic Meter Reading activity. A main focus of our team is to ensure customers receive effective communications to support them in taking and submitting meter readings.

Why is it important for businesses to take regular water meter readings?

We encourage our customers to take regular meter readings for 2 main reasons. Firstly, submitting regular accurate meter readings will help to ensure your bills are up-to-date.

Secondly, regular meter readings help you to track and find ways to lower overall water consumption to ultimately reduce costs and improve sustainability. Regular meter readings can highlight irregular spikes in water usage, which could indicate a leak. Early leak detection is crucial to finding and fixing a leak, reducing physical damage and any costs incurred.

What can SME owners do if they discover leaks in their building through meter readings?

Castle Water customers should contact us as soon as possible if they discover or suspect a leak so we can support them through the whole process. We can help to identify the location of the leak through stop tap tests, and support with leak allowance claims from the relevant Wholesaler. Our website has lots of information on leak detection, and resources on how to best prevent leaks.

How can Castle Water help a SME owner when it comes to meter readings and water usage?

We make it easy to submit regular meter readings online, to ensure our customer’s bills stay up-to-date and they only pay for what they use. We give free, practical advice to help your business use less water to become more sustainable and lower bills. There’s a range of free water efficiency resources on our website, and our blog is full of helpful information for businesses. Our experts provide dedicated support to all businesses, from trade effluent consent to Water Management Services including Leak Detection, Automatic Meter Reading, Water Audits, and Standby & Emergency Water Supply.

Most people have to take meter readings for gas and electricity but not for water, where do you find water meters in an office building/place of work?

Water meters on large business sites are normally located outside in a chamber box, or internally in a plant room or basement. Smaller business sites normally have an internal meter that’s usually located where the water pipe enters the building or beside the internal stop valve.

How are you making a difference for Castle Water customers?

I am making a difference to Castle Water customers by ensuring my team is ready to provide the best support and advice to our customers by answering their queries about their meter, recent meter readings and ensuring prompt meter reading reminders are sent to the right customers at the right time. All of this helps to ensure our customer's bills are up-to-date and based on actual consumption, as indicated by regular and accurate meter readings.

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