As Metering and AMR Manager, I am responsible for the smooth operating of the metering team and its associated activities, along with Automatic Meter Reading activity. A main focus of our team is to ensure customers receive effective communications to support them in taking and submitting meter readings.
We encourage our customers to take regular meter readings for 2 main reasons. Firstly, submitting regular accurate meter readings will help to ensure your bills are up-to-date.
Secondly, regular meter readings help you to track and find ways to lower overall water consumption to ultimately reduce costs and improve sustainability. Regular meter readings can highlight irregular spikes in water usage, which could indicate a leak. Early leak detection is crucial to finding and fixing a leak, reducing physical damage and any costs incurred.
Castle Water customers should contact us as soon as possible if they discover or suspect a leak so we can support them through the whole process. We can help to identify the location of the leak through stop tap tests, and support with leak allowance claims from the relevant Wholesaler. Our website has lots of information on leak detection, and resources on how to best prevent leaks.
We make it easy to submit regular meter readings online, to ensure our customer’s bills stay up-to-date and they only pay for what they use. We give free, practical advice to help your business use less water to become more sustainable and lower bills. There’s a range of free water efficiency resources on our website, and our blog is full of helpful information for businesses. Our experts provide dedicated support to all businesses, from trade effluent consent to Water Management Services including Leak Detection, Automatic Meter Reading, Water Audits, and Standby & Emergency Water Supply.
Water meters on large business sites are normally located outside in a chamber box, or internally in a plant room or basement. Smaller business sites normally have an internal meter that’s usually located where the water pipe enters the building or beside the internal stop valve.
I am making a difference to Castle Water customers by ensuring my team is ready to provide the best support and advice to our customers by answering their queries about their meter, recent meter readings and ensuring prompt meter reading reminders are sent to the right customers at the right time. All of this helps to ensure our customer's bills are up-to-date and based on actual consumption, as indicated by regular and accurate meter readings.
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