Everything your business needs to know about... online resources

We’re continuing our series, “Everything your business needs to know about…”, with our online resources. We have a range of online resources available to our customers to help you stay in control of your business water, keep your bills up-to-date and your costs down.

• MyAccount
• Your bill explained
• Save water, save money
• Castle Water blog
• FAQs
• MIMO

MyAccount

First up is MyAccount*. MyAccount has everything you need to stay in control of your account, all in one place. With MyAccount, you can view and download your bill, check your account balance, submit meter readings, tell us you’re moving premises, update your details, access a full range of FAQs and find your meter location. Even if you have multiple Castle Water accounts, you can view them all – meters, bills, addresses – right within MyAccount.

Registration is quick, easy, and gives you immediate access to manage your Castle Water account. Log in anywhere, anytime here.

Your bill explained

If you have a query relating to your bill, you may find the answer by using our helpful, interactive bill explainer. We make it easy to understand what each section of your Castle Water bill means, and we’ve even included a transaction glossary and a link to our useful FAQs, if you’re still unsure.

Save water, save money

We give free, practical advice to help your business use less water to become more sustainable and reduce costs. Use our free, online resources, to engage with your employees and encourage cultural changes that result in less water being used. Our Water Efficiency Guide is packed with easy and practical tips to help your business save water and money.

Find your step-by-step Water Efficiency Guide here.

Castle Water blog

You can find helpful tips and advice on water efficiency, sustainability, and cost reduction on our weekly blog here. Our latest posts include:

• How we calculate Direct Debit payments for our metered customers
• Simple changes that will make a big difference to your SME
• How to set up business water for the first time
• Simple changes that will make a big difference to your SME

Make sure you sign-up for notifications so you never miss a post!

FAQs

If you have a question about your Castle Water account, you can access a full range of helpful FAQs here. If you can’t find what you’re looking for, our friendly and knowledgeable team are available to help, Monday to Friday, 8am to 6pm. Avoid the queues and talk to our team on webchat at castlewater.co.uk, or call 01250 718700.

MIMO

If you're moving into, or out of, your business premises, simply provide us with the details and we’ll take care of the rest. You can let us know on MyAccount, or from our self-serve option on our website here.

*MyAccount is currently unavailable to Scotland customers that do not have Consolidated Billing or Trade Effluent. Customers not eligible for MyAccount can use our quick online self-service buttons at the top of the homepage at castlewater.co.uk to pay a bill, submit a meter reading, or tell us they are moving premises.