Next up in our series ‘Everything your business needs to know about’, is MyAccount.

MyAccount is your online customer portal that has everything you need to stay in control of your account, keep your bills up to date and your costs down, all in one place. It’s easy to register online, and you can log in anywhere, anytime.

With MyAccount you can…

Thousands of customers are already using MyAccount to manage their accounts online, and it is just one of the many reasons that Castle Water has more 5-star Trustpilot reviews than all other water suppliers combined.

With MyAccount, you can…

Even if you have multiple Castle Water accounts, you can view them all – meters, bills, addresses – right within MyAccount.

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Looking for your meter location, or Statement of Account?

We recently launched two new features on MyAccount – meter location and Statement of Account. Castle Water customers can now log-in to the portal to view and download all their account transactions and use the interactive map to locate their water meter without the hassle of making a phone call.

The release follows a streak of recent updates to the portal and is part of Castle Water’s commitment to expand its online self-service options to give customers more ways to manage their account online.

Submitting regular meter readings on MyAccount

The best way to ensure your bills stay up to date and you only pay for the water you use, is to submit regular meter readings. The easiest, and quickest way to do this is on MyAccount. Regular meter readings also help you to track your business’s water usage to:

  • improve efficiency
  • cut costs
  • assess water efficiency measures
  • detect leaks early

Plus, for every meter reading you provide that we use to calculate your bill, Castle Water will donate £1 to Save the Children’s Emergency Fund.* This money means that Save the Children can make sure children caught up in emergencies can access safe, clean drinking water when they need it most. Find out more about our partnership with Save the Children here.

With many businesses continuing to find quicker, easier and simpler ways to run their business, it’s worth joining the thousands of Castle Water customers already enjoying the benefits of instant access to manage their account online - register for MyAccount today.

*Save the Children Fund is a charity registered in England & Wales (213890) and Scotland (SC039570) and a registered company limited by guarantee (Company No. 178159).

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