Everything your business needs to know about... our services

We’re finishing off our series ‘Everything your business needs to know about…’ with our services.

Switched business water recently, or considering switching business water? Castle Water has everything you need to stay in control of your business water, keep your bills up-to-date and your costs down.

MyAccount, your online customer portal

MyAccount is your online customer portal that has everything you need to stay in control of your account, keep your bills up to date and your costs down, all in one place. It’s easy to register online, and you can log in anywhere, anytime. Thousands of customers are already using MyAccount to manage their accounts online, and it is just one of the many reasons that Castle Water has more 5-star Trustpilot reviews than all other water suppliers combined.

With MyAccount, you can…

• View and download invoices
• Check your account balance
• Find your water meter
• View your Statement of Account
• Submit meter readings
• Update your details
• Tell us if you’re moving premises
• Access a full range of helpful FAQs

Water management for your business

At Castle Water, we provide proactive solutions to support efficiency, reduce costs, and mitigate risk. Our specialist partners can provide water management services for both small and large businesses and there are lots of options to choose from:

• Built-in continuity planning – know what will happen during an emergency and what your options are if you need much more, or much less, water for temporary periods.
• Understand your water usage – you know your business, and we know water. Our partner efficiency audits are designed to help you understand your bills and usage.
• Performance reports – your water costs shouldn’t be a surprise. With regular performance reports, unusual usage can be spotted quickly, and any necessary changes made promptly.
• Savings – by working with our trusted specialist partners, we find the best water management solutions for your business needs that translate to real-world cost savings.

To find out how Castle Water can help with your water management needs, contact us today.

Water Efficiency advice

Water efficiency is a crucial part of your business strategy. Not only will saving water ultimately save your business money, it will also help your business to reach its sustainability goals. At Castle Water, we give free practical advice to help your business use less water to keep your bills up-to-date and your costs down. From simple fixes to large scale solutions, we’ve got you covered. Read our helpful Water Efficiency Guide which is full of tips to get your business started on its water efficiency journey.

You can also find helpful tips and advice on water efficiency in our weekly blogs:

• 5 ways to improve the water efficiency of your business
• How to start a business water efficiency audit
• Why water efficiency is not just about saving money
• Simple changes that will make a big difference to your SME

One simple bill

We keep billing fuss free. One simple bill for your business water and wastewater means you can spend more time where your needed most, and less time dealing with bills. And with MyAccount, you can log in to see everything all in once place.

Consolidated billing

Does your business have multiple sites? If so, Castle Water can provide you with one simple bill for all consumption and charges, for all your meters in one invoice to save you time and money. This service is ideal for large, multi-meter and multi-site customers who wish to receive a single invoiced amount for all their water and wastewater charges, requiring just one single monthly payment.

Consolidated billing also makes it easy to manage your costs. It is easier to view and compare water usage over time and across different sites, helping you to identify irregular consumption levels and potential opportunities to improve water efficiency.

Trade Effluent expertise

Trade effluent requirements can be complex. Castle Water’s dedicated, expert trade effluent team has the experience and technology required to understand it like no one else – and we make the process simple. We’re recognised as a market leader in trade effluent billing. Our unique, state-of-the-art trade effluent invoicing system produces billing with the highest degree of accuracy.

If you would like to discuss your trade effluent consent requirements, email trade.effluent@castlewater.co.uk to talk to our team today. Alternatively, click here to read common trade effluent FAQs.