For some of our customers, water supply is business critical. A sensitive site is a business or organisation for which a reliable supply of water is business critical, or in other words, it cannot operate without water. Sensitive water supply customers include hospitals, hospitality venues, prisons, restaurants, leisure centers and schools.
Industries which would commonly need emergency water supply during an outage include:
There are many reasons why a business or organisation would need an emergency water supply. The most common reasons include:
If your premises have been identified as sensitive for the provision of water services, you will require special assistance in the event of an emergency or incident. To minimise the impact of any potential disruption to your water supply, it is vital we hold the correct emergency contact details for our sensitive accounts, so we can share these details with your Water Network Owner. These details will be used in the event of any disruption to the water supply and will allow alternative water provision to be made.
At Castle Water, our professional network of specialist water services means we can respond with the right expertise to meet the needs of our customers. When sudden water supply outages see sensitive customers in need of vital water supplies, We are ready to deliver for our customers.
Log in to MyAccount to update your details in just a few clicks.
We’re always looking for ways to improve our service and make it even easier for our customers to manage their Castle Water account. Log in anywhere, anytime to MyAccount to update your details, view and download invoices, view statement of accounts, check your account balance, pay bills, tell us you're moving, locate your water meter and submit meter readings.
In June 2019, a burst pipe at a water treatment works in the south-west of London saw 00,000 households and businesses suddenly with little or no water supply.Read the case study
When a water supply emergency or outage occurs, it can often be overwhelming and confusing. It’s difficult to know what has caused the interruption and how long it will be until your supply is restored.
With proper contingency planning, you'll know what will happen during an emergency and what your options are if you need much more, or less, water for temporary periods.
It generally falls into three steps:
An emergency water supply can come in many forms. At Castle Water, we can arrange quick delivery of:
Find out more about Castle Water's additional water management services here.
We're helping businesses in England & Scotland save on water bills, and with more 5-star Trustpilot reviews than all other water retailers combined - our customers recommend us.Get a quote