When is the right time to switch your business water supplier?

There are many reasons why you may be considering switching business water supplier, but when is it the right time to switch?

Here’s some of the top reasons why our customers chose to switch to Castle Water

Switch business water supplier when…

• your water bills don’t reflect your actual water usage
• you want an easy way to manage your account online
• you feel you aren’t getting the customer service you deserve

Switch business water supplier when your water bills don’t reflect your actual water usage

You only want to pay for the business water you use, right?

If you think your business water bills don’t reflect your actual water consumption and your current business water supplier won’t offer a meter installation where possible or help to request a review of your tariff with the Wholesaler, then this is a sign to start shopping around.

We make it easy for our customers to submit regular water meter readings online. Water meters provide an up-to-date figure for your business’ water consumption and by submitting regular water meter readings, you can ensure that your water bills will be up-to-date and you’ll only be paying for the water you use. By submitting regular meter readings, your business can also:

• Track water usage to assess water efficiency measures
• Track water usage to improve efficiency and reduce costs
• Track water usage for early leak detection

Plus, at Castle Water, for every meter reading you submit that we use to calculate your bill, we’ll donate £1 to Save the Children’s Emergency Fund.

Click here to read more about what Castle water can do to help on sites where a water meter cannot be installed.

Switch business water supplier when you want an easy way to manage your account online

A customer portal is a clear sign that a business water supplier cares about its customers’ needs. It puts you in control of your account by providing all the information you need without the hassle of making an unnecessary phone call. If your current supplier can’t offer this feature, then it may be time to switch.

At Castle Water, we make it easy to manage your account online with MyAccount. MyAccount is your dedicated customer portal and has everything you need to stay in control of your account, all in one place. With MyAccount, you can view and download invoices, check your account balance, submit meter readings, find your meter, view your Statement of Account and much more.

Switch business water supplier when you feel you aren’t getting the customer service you deserve

Customer advice, support, and issue resolution all play an important part in the customer-supplier relationship. If your current business water supplier isn’t hitting the mark, it’s time to do some research to find out which suppliers are getting it right.

At Castle Water, we continue to invest in and improve our customer portal, MyAccount, so our customers can access more account information instantly online and avoid call waiting times.

More customers are choosing to contact Castle Water via webchat, to skip the queues and avoid wait times on the phone. With 100% of webchats answered within 30 seconds, it’s the fastest way to contact Castle Water.

Independent third-party review sites, such as Trustpilot, can also give a good indication of the overall satisfaction levels amongst consumers.

With more 5-star Trustpilot reviews than all other water retailers combined, Castle Water’s Trustpilot score remains at a strong 4.5 out of 5.

If you think Castle Water will be the perfect fit for your business, then get an instant quote today – you may be able to save up to 20% on your water bills! Our job is to let you get on with yours and our friendly UK-based customer service team makes switching a breeze.