Why you should care who supplies your business water

Water is water, and in the UK, you can be certain that every time you turn the tap on, you’ll have as much clean, potable water as you need.

All your wastewater will be taken away down the same drain, regardless of who your commercial water retailer is. So why should you care who supplies your business water?

Finding a good commercial water retailer is more than just about looking for the lowest prices, although that is a very important consideration. There are many other factors you need to consider when making the decision about choosing or switching your commercial water retailer.

Customer service

Your company’s biggest asset is your people, and the old adage that ‘people buy from people is, to a large extent, true. Good customer service isn’t just about politeness and manners, it’s about empathising and going the extra mile. If, for example, you think your bill is incorrect, you need to be confident that you will talk to a supportive customer adviser who will do their best to get the problem sorted out as soon as possible. By switching to a business water retailer with consistently good reviews, you will be saving yourself and your employees from future frustration.

Because you care that they care

A company’s Corporate Social Responsibility (CRS) policy plays an important factor in determining whether customers and employees are prepared to engage. A survey of 420 consumers in the U.S. found around three-quarters of consumers said they are likely to shop with a company that creates a sense of community and supports an issue they care about. Therefore, the more measures you take to show you care for your community and environment, the more likely it is that customers will choose you over a rival company.

By making sure your suppliers have similar, you can show your customers that you’re not just playing lip service. It’s also a good idea to choose a commercial water retailer that can help you improve your businesses sustainability. Reducing your business water consumption and the impact your business has on the environment, will in turn, save you money and create a positive effect on customer loyalty. We give free, practical advice to help your business use less water to become more sustainable and lower bills.

Staying in control

A retailer that offers quick online self-service tools is one that has put the needs of its customers first. You need easy ways to ensure your bills are up-to-date and help to avoid late payment charges. We make it easy to submit meter readings online, so your bills stay up-to-date and you only pay for what you use. Every time a Castle Water customer submits a meter reading, we donate £1 to the Save the Children Emergency Fund - so you’ll be saving money at the same time as contributing to the well-being of children around the world. Our other self-service tools let you manage your account quickly and easily online. Pay a bill or tell us you’re moving premises in just a few clicks, or sign up to MyAccount where you can do all this and more, anywhere, anytime!

Smart water meters can really help you stay in control of your finances. Automatic Meter Reading (AMR) helps to ensure your bills are up-to-date, as well as giving your business the chance to monitor it’s water usage. We helped one customer save £40k a year on their water bills when they switched to AMR, enabling them to achieve a return on investment within a year.

Bills, bills, bills

Utility bills can be complex. Regardless of the size of your business, you need to be able to understand your bill. Large and multi-site business may need a retailer that offers multiple billing options, so they can choose the one that fits seamlessly with their existing processes. We save our customers time and money with one simple bill that combines all their water services, and with Single-site, Consolidated and EDI billing, our large and multi-site customers can choose the option that’s right for their business.