Customer Notice

Our offices and phone lines will be closed on Monday 27 May for the Bank Holiday. We will reopen on Tuesday 28 May at 8am. You can still make a payment online. If you experience an emergency or unplanned disruption to your water supply and/or wastewater service whilst we are closed, please call your Water Network Owner. You can find a list of emergency numbers here. If you experience a problem with the water pipework inside your own building/site, you should call your plumber in the first instance.

Brrr…illiant advice to protect your business this winter

After last winter’s ‘Beast from the East’, which cost the UK a reported £1 billion worth of damage to the economy, it’s understandable that most businesses will be keen to protect themselves from the potential hazards of another big freeze.

With temperatures last winter regularly falling below zero, protecting water pipes from freezing – and then potentially bursting – is a priority. Although no single measure can be guaranteed to protect your pipes from freezing this winter, there are some steps that businesses can take to minimise the risks.

Castle Water’s Winter Wise Guide is an easy to follow checklist to help ensure that your water, your business, and your profits are not left exposed.

Castle Water CEO, John Reynolds OBE, explains: “Castle Water’s Winter Wise Guide offers simple, practical advice to help our customers minimise risk to their businesses during the winter period. It makes sense to be prepared. By taking preventative action now, we hope our customers can avoid the risk of potential flooding and water damage to their premises. In turn this will help them to continue business as usual while maintaining continuity of service for their customers no matter what the weather brings.”

Download your copy of the 2018 Winter Wise Guide here.

Concerned that you may already have a leak? View our Leak Assistance FAQs, or learn more about dealing with burst pipes here.

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