Our future is bright. Be part of it with us.

Castle Water is the UK’s leading independent water retailer to business customers. We make buying water easy by delivering responsive services and solutions for hundreds of thousands of businesses, charities and public bodies throughout England and Scotland. Our customer services are all based in the UK where we are licensed by OfWat and The Water Industry Commission for Scotland (WICS) to provide water and sewerage services. As one of the fastest growing utility suppliers, we’re looking for people with the enthusiasm, intelligence and passion to help deliver our goals and to meet customers’ expectations. Our current career opportunities include:

  1. Customer Service Advisor
    1. With previous experience of delivering excellent customer service and managing customer relationships, you will be the first point of contact for our customers and will be answering calls to assess their needs quickly and efficiently to find the right solution. You will have strong communication skills, a high level of numeracy and the ability to capture and handle data accurately.

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  2. Administration Assistant
    1. With previous experience in an office environment you will be maintaining customer records and managing payments, completing contractor work request forms and providing service updates. You will have a high level of numeracy, an eye for detail and excellent communication skills.

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  3. HR Administrator
    1. With previous experience in an office environment you will be responsible for maintaining and updating employee files, organising meetings and liaising with other departments to deliver HR service requirements. You will have a high level of numeracy, an eye for detail and excellent communication skills.

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  4. Complaints Manager
    1. Alongside a relevant degree, you will have proven experience of management and relevant work experience i.e in utilities, financial services or with regulators. You will be able to work under pressure and to deadlines as well as log and investigate issues using company systems. You will have the ability to understand complex issues to provide resolution to our customers at the earliest opportunity, ensuring a high level of customer satisfaction. You will have excellent organisational skills and have the ability to capture and handle data accurately.

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  5. Data Entry Clerk
    1. With previous experience working in a financial or banking environment, you will have the ability to handle high volumes of data whilst ensuring efficiency and precise attention to detail. You will be able to work to tight deadlines, have a high level of numeracy skills and excellent communication skills.

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  6. Personal Assistant to Chief Financial Officer
    1. With a strong administrative background and previous experience of working in a commercial environment, you will support the Finance team, who prepare financial data and business cases using various systems such as SAGE, PowerPoint, Excel and Microsoft Word. You will have strong analytical skills, the ability to prioritise your own workload and have experience of working within a team and using your own initiative.

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  7. Complaint Handler
    1. With proven experience of working under pressure and to deadlines, you will log and investigate issues using Company systems. You will have the ability to prepare professional documents and the ability to understand complex issues to provide resolution to our customers at the earliest opportunity, ensuring a high level of customer satisfaction. You will have excellent organisational skills and have the ability to capture and handle data accurately.

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  8. Economists/Statisticians
    1. With a relevant degree, you will provide analysis for tariffs, pricing and risk. You will understand market opportunities and ensure that commercial decisions are fully informed. These roles are central to our activities, and provide an opportunity to use a range of economic, statistical and mathematical skills. You will enjoy problem solving and have the ability to work on your own initiative.

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  9. Graduate Opportunities
    1. We offer opportunities for recent postgraduates, typically with a degree in finance, mathematics, sciences of engineering, to work on specific development projects or within one of our operational teams. You will have the ability to communicate well with colleagues and customers, a high level of numeracy and an adaptable and flexible approach.

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  10. Test Analyst
    1. With experience working directly with users and developers, you will execute tests and record the results accurately. You will be responsible for the interpretation of baseline specifications to produce test scripts and document the associated data. You will have an understanding and be capable of articulating testing principles and will have the ability to write and execute test scripts using industry standard tools.

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  11. Application Development & Support Analyst/Programmer
    1. With the ability to work independently to investigate complex technical issues, you will be an experienced developer, with a minimum of 2 years’ experience. With the capability to prioritise your own workload, you will deliver key system developments and provide 2nd level support for key business systems. You will interact with users as required through the development of critical business projects and resolve high priority system issues.

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  12. IT Support Analyst
    1. With relevant experience, you will be responsible for providing IT support across the company, on a day to day basis. You will have the ability to manage and maintain accurate logs on support requests as well as assist the IT Operations Manager with on-going projects. You will have excellent verbal and written communication as well as strong relationship management.

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  13. Strategic Relationship Executive
    1. With relevant experience, you will have the ability to manage and maintain third party relationships in order to develop future business. You will liaise with internal departments and various teams throughout the company to reach goals. You will be results orientated, have a strong sense of customer ownership and take a proactive approach to your work. This is a permanent opportunity with an immediate start date.

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Speculative Applications

Castle Water is always keen to meet suitable, experienced candidates who wish to develop a rewarding career. If you feel you have something to bring to Castle Water, please send your CV and covering letter to careers@castlewater.co.uk

Typical roles include:

  • Meter Readers
  • Credit Controller
  • Payments Processor
  • Strategic Development Managers:

We are looking for recent postgraduates in relevant disciplines with previous commercial experience to work across its strategic development associated with the recent (2017) deregulation of the English water market. Roles will encompass pricing analysis, marketing strategy, development of contractual and pricing strategies. Applicants for these positions will typically have a degree in finance, mathematics, sciences or engineering.

The positions offer extensive external exposure at a senior level, with frequent travel to London and throughout the UK, at a time of unprecedented change and opportunity in the sector.

  • Business Development:

Working across Castle Water’s operations, you could be working across specific development projects or within one of our Business Development teams. Degree discipline is unimportant, but a high level of numeracy is essential, as well as excellent written and spoken communication.

As we are a fast-growing company, we require an adaptable and flexible approach, able to work well as part of a team, and with the ability to communicate well with both colleagues and customers.

APPLY TODAY

If you have the drive, experience and skills to support our continued success, send your CV together with a covering letter to careers@castlewater.co.uk. We look forward to hearing from you.

Innovation and knowledge sharing is part of our everyday experience. We invest the training and support you need to succeed and deliver the excellent service our customers expect. We offer an attractive base salary, pension scheme, life cover and 28 days paid holiday.

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