Customer Notice

Our offices and phone lines will be closed on Monday 27 May for the Bank Holiday. We will reopen on Tuesday 28 May at 8am. You can still make a payment online. If you experience an emergency or unplanned disruption to your water supply and/or wastewater service whilst we are closed, please call your Water Network Owner. You can find a list of emergency numbers here. If you experience a problem with the water pipework inside your own building/site, you should call your plumber in the first instance.

Our future is bright. Be part of it with us.

Castle Water is the UK’s leading independent business water supplier. We make buying water easy by delivering responsive services and solutions for hundreds of thousands of businesses, charities and public bodies throughout England and Scotland. Our customer services are all based in the UK where we are licensed by OfWat and The Water Industry Commission for Scotland (WICS) to provide water and sewerage services. As one of the fastest growing utility suppliers, we’re looking for people with the enthusiasm, intelligence and passion to help deliver our goals and to meet customers’ expectations. Our current career opportunities include:

  1. Sales Support Executive
    1. Castle Water has an exciting opportunity for Sales Support Executive to actively support our busy and expanding Commercial Team. This represents an excellent opportunity to join one of the fastest growing companies in the utility sector.

      This is a permanent opportunity with an immediate start date.

      View Job Spec
  2. Agile Business Analyst
    1. We have an exciting opportunity for an Agile Business Analyst to join a dynamic IT Project team tasked with delivering a new billing system. This is one of the most significant IT projects in the company’s history and will transform the way we work. We’re only looking for the best people to join our tight-knit team and contribute to its success. Strategically important and central to the success of the business, this unique role is varied and offers plenty of opportunity for personal development and achievement.

      This is a permanent opportunity with an immediate start date.

      View Job Spec
  3. Analyst
    1. Castle Water has an exciting opportunity for an Analyst to work in our dynamic Operations team. We’re only looking for the best people to join our tight-knit team and contribute to its success. Strategically important and central to the success of the business, this unique role is varied and offers plenty of opportunity for personal development and achievement.

      This is a permanent opportunity with an immediate start date.

      View Job Spec
  4. Payments Team Support
    1. Castle Water has an exciting opportunity for Payments Team Support to actively support our busy Payments Team. The role will work in our busy and developing Payments Team. The key purpose of this role will be to process payment files and direct debits, ensuring that payments are correctly reflected on our customers’ accounts.

      This is a permanent opportunity with an immediate start date.

      View Job Spec
  5. Customer Support Analyst
    1. Castle Water has an exciting opportunity for Customer Support Analyst to actively support our busy and expanding Wholesale Operations Teams. This represents an excellent opportunity to join one of the fastest growing companies in the utility sector.

      This is a permanent opportunity with an immediate start date.

      View Job Spec
  6. Commerical Support Executive
    1. Castle Water has an exciting opportunity for Commercial Support Executive to actively support our busy and expanding Commercial Teams. This represents an excellent opportunity to join one of the fastest growing companies in the utility sector.

      This is a permanent opportunity with an immediate start date.

      View Job Spec
  7. Out of Hours Support Admin
    1. One of the UK’s fastest growing utility suppliers, Castle Water has an exciting opportunity to join our Out of Hours Team as Support Admin.  The role includes a 3-week rotating shift pattern which covers our “out of hours” 24/7 function i.e. night shifts and weekend day shifts.

      View Job Spec
  8. Customer Service Advisor
    1. One of the UK’s fastest growing utility suppliers, Castle Water has an exciting opportunity for Customer Services Advisors in our busy Operational Team.

      View Job Spec
  9. Commercial Business Support
    1. One of the UK’s fastest growing utility suppliers, Castle Water has an exciting opportunity for Commercial Business Support staff to work in our busy Commercial Business Team.

      View Job Spec
  10. Economist/Senior Economist
    1. One of the UK’s fastest growing utility suppliers, Castle Water has an exciting opportunity for an Economist/Senior Economist in our busy Commercial division, and to collaborate with other relevant functions across the business. This is a permanent opportunity with an immediate start date.

      View Job Spec
  11. Collections Team Support
    1. One of the UK’s fastest growing utility suppliers, Castle Water, has an exciting opportunity for a Collections Team Support to actively support our busy and expanding Collections Team. This represents an excellent opportunity to join one of the fastest growing companies in the utility sector.

      View Job Spec
  12. Complaint Handler
    1. With proven experience of working under pressure and to deadlines, you will log and investigate issues using Company systems. You will have the ability to prepare professional documents and the ability to understand complex issues to provide resolution to our customers at the earliest opportunity, ensuring a high level of customer satisfaction. You will have excellent organisational skills and have the ability to capture and handle data accurately.

      View Job Spec
  13. Graduate Opportunities
    1. We offer opportunities for recent postgraduates, typically with a degree in finance, mathematics, sciences of engineering, to work on specific development projects or within one of our operational teams. You will have the ability to communicate well with colleagues and customers, a high level of numeracy and an adaptable and flexible approach.

      View Job Spec


Speculative Applications

Castle Water is always keen to meet suitable, experienced candidates who wish to develop a rewarding career. If you feel you have something to bring to Castle Water, please send your CV and covering letter to careers@castlewater.co.uk

Typical roles include:

  • Customer Service Advisors
  • Credit Controller
  • Payments Processor

Apply today

If you have the drive, experience and skills to support our continued success, send your CV together with a covering letter to careers@castlewater.co.uk. We look forward to hearing from you.

Innovation and knowledge sharing is part of our everyday experience. We invest the training and support you need to succeed and deliver the excellent service our customers expect. We offer an attractive base salary, pension scheme, life cover and 28 days paid holiday.

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