Our future is bright. Be part of it with us.

Castle Water is the UK’s leading independent water retailer to business customers. We make buying water easy by delivering responsive services and solutions for hundreds of thousands of businesses, charities and public bodies throughout England and Scotland. Our customer services are all based in the UK where we are licensed by OfWat and The Water Industry Commission for Scotland (WICS) to provide water and sewerage services. As one of the fastest growing utility suppliers, we’re looking for people with the enthusiasm, intelligence and passion to help deliver our goals and to meet customers’ expectations. Our current career opportunities include:

  1. Collections Agent
    1. One of the UK’s fastest growing utility suppliers, Castle Water has an exciting opportunity for a Collections Agent in our fast-paced collections and recoveries environment, interacting with customers to maximise cash collection.

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  2. Metering & Invoicing Advisor
    1. One of the UK’s fastest growing utility suppliers, Castle Water has an exciting opportunity for a Metering & Invoicing Advisor in our fast-paced Metering & Invoicing Team.

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  3. IT Department Administrator
    1. One of the UK’s fastest growing utility suppliers, Castle Water, has an exciting opportunity for an IT Department Administrator in our fast-paced IT/Systems teams. This is a permanent opportunity with an immediate start date.

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  4. Collections Manager
    1. One of the UK’s fastest growing utility suppliers, Castle Water, has an exciting opportunity for a Collections Manager in our fast-paced collections and recoveries team. This is a permanent opportunity with an immediate start date.

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  5. Customer Service Advisor
    1. With previous experience of delivering excellent customer service and managing customer relationships, you will be the first point of contact for our customers and will be answering calls to assess their needs quickly and efficiently to find the right solution. You will have strong communication skills, a high level of numeracy and the ability to capture and handle data accurately.

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  6. Complaints Manager
    1. Alongside a relevant degree, you will have proven experience of management and relevant work experience i.e in utilities, financial services or with regulators. You will be able to work under pressure and to deadlines as well as log and investigate issues using company systems. You will have the ability to understand complex issues to provide resolution to our customers at the earliest opportunity, ensuring a high level of customer satisfaction. You will have excellent organisational skills and have the ability to capture and handle data accurately.

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  7. Complaint Handler
    1. With proven experience of working under pressure and to deadlines, you will log and investigate issues using Company systems. You will have the ability to prepare professional documents and the ability to understand complex issues to provide resolution to our customers at the earliest opportunity, ensuring a high level of customer satisfaction. You will have excellent organisational skills and have the ability to capture and handle data accurately.

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  8. Project Manager – Systems Delivery
    1. One of the UK’s fastest growing utility suppliers, Castle Water has an exciting opportunity for a Project Manager. This is a permanent role with an immediate start date.

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  9. IT Business Analyst
    1. One of the UK’s fastest growing utility suppliers, Castle Water has an exciting opportunity for a Business Analyst. This is a permanent role with an immediate start date.

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  10. Economists/Statisticians
    1. With a relevant degree, you will provide analysis for tariffs, pricing and risk. You will understand market opportunities and ensure that commercial decisions are fully informed. These roles are central to our activities, and provide an opportunity to use a range of economic, statistical and mathematical skills. You will enjoy problem solving and have the ability to work on your own initiative.

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  11. Data Entry Clerk
    1. With previous experience working in a financial or banking environment, you will have the ability to handle high volumes of data whilst ensuring efficiency and precise attention to detail. You will be able to work to tight deadlines, have a high level of numeracy skills and excellent communication skills.

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  12. Graduate Opportunities
    1. We offer opportunities for recent postgraduates, typically with a degree in finance, mathematics, sciences of engineering, to work on specific development projects or within one of our operational teams. You will have the ability to communicate well with colleagues and customers, a high level of numeracy and an adaptable and flexible approach.

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  13. DCA Performance Manager
    1. One of the UK’s fastest growing utility suppliers, Castle Water has an exciting opportunity for a DCA Performance Manager who will be responsible for the overall performance management of the Debt Collection Agencies. This is a permanent opportunity with an immediate start date.

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  14. Market Operations Specialist
    1. One of the UK’s fastest growing utility suppliers, Castle Water has an exciting opportunity for a Market Operations Specialist. This is a permanent opportunity with an immediate start date.

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Speculative Applications

Castle Water is always keen to meet suitable, experienced candidates who wish to develop a rewarding career. If you feel you have something to bring to Castle Water, please send your CV and covering letter to careers@castlewater.co.uk

Typical roles include:

  • Meter Readers
  • Credit Controller
  • Payments Processor

APPLY TODAY

If you have the drive, experience and skills to support our continued success, send your CV together with a covering letter to careers@castlewater.co.uk. We look forward to hearing from you.

Innovation and knowledge sharing is part of our everyday experience. We invest the training and support you need to succeed and deliver the excellent service our customers expect. We offer an attractive base salary, pension scheme, life cover and 28 days paid holiday.

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