Metering Team Advisor

As a Metering Team Advisor, the primary objective is to uphold and maintain consistently high-quality standards across all metering activities. Overall, as a Metering Team Advisor, the role encompasses a diverse range of responsibilities aimed at ensuring the accuracy, reliability, and efficiency of metering activities, ultimately contributing to the organization’s commitment to delivering high-quality services to customers.

Our Metering Team Advisor salaries range from £22,000 to £24,000 per annum, and we offer a hybrid working model where most roles can be undertaken through a combination of home and office working from our offices in Blairgowrie.

We can promise you a hardworking and lively environment that will equip you with skills that could be used across many areas of the business. You can expect to be part of a collegial and supportive team, with a strong emphasis on knowledge-sharing, continuous learning, mutual respect, and personal development. We will ask a lot of you, and in return, opportunities for advancement in our company are available for those who put in the effort. We value our people and love to watch them develop and advance in their careers with us.

Please note – these are office-based roles and NOT Meter Reader positions.

• Process and validate all received meter readings, monitoring and auditing data quality of meter reads being received.
• Process and resolve meter read skips to enable successful future reads.
• Build rapport, identify customer needs quickly, efficiently, and proactively to deliver excellent customer services,
• Work closely with colleagues to contribute objectives and targets for the teams process, acquiring and sharing knowledge and skills as part of your daily tasks
• Take ownership of customer queries and resolve in a timely manner, with the ability to understand complex customer queries and to escalate as appropriate
• Assist and collaborate with ALL other area of the business when required, supporting them with queries
• Opportunity for involvement in automation and improvement of business processes
• Collaborative team player
• Problem solving and initiative to resolve issues that may occur
• Strong analytical skills to review a variety of data and identify discrepancies or missing information
• Effective communication skills, both written and verbal
• You will be expected to carry out any other duties that may reasonably be required in line with your main duties

• Ability to flourish in a high pressure, challenging and fast paced environment
• High level of numeracy, literacy, customer service and attention to detail required
• Strong understanding of Microsoft Office is preferred, including Word, Outlook and Excel user
• Highly organised, flexible with a positive attitude, ability to work collaboratively and autonomously, and to prioritise work
• Excellent communication skills, both verbal and written; with the confidence and patience to deal with difficult and complex situations
• Ability and willingness to learn and develop
• Willingness to take ownership of issues and see them through to resolution
• Work independently, but also demonstrate excellent team working skills