Modern Apprenticeship – Business Administration (Billing and Data)

Castle Water works together with GP Strategies to provide “Apprenticeship” opportunities across our company. An “Apprenticeship” takes on average 6-18 months to complete. During your working week we will set aside 3 hours for you to work specifically on your apprenticeship, and you will also be required to attend weekly meetings with your GP Strategies appointed assessor.

The Billing & Data team is central to our activities and provides an opportunity to use a range of relevant skills. The main responsibilities include processing invoice runs within pre-determined specified timelines, producing reports for all areas of the business, maintaining accuracy of data, analysing the precision of billing processes and identifying potential errors.

Reporting to the Billing & Data Analytics Manager. This role requires collaboration with all areas of the business to ensure our data is correct and our invoices accurate.

The role will require attention to detail and would suit people who are confident, enjoy problem-solving and can work under their own initiative.

We can promise you a hardworking and lively environment that will equip you with skills that could be used across many areas of the business. You can expect to be part of a collegial and supportive team, with a strong emphasis on knowledge-sharing, continuous learning, mutual respect, and personal development. We will ask a lot of you, and in return, opportunities for advancement in our company are available for those who put in the effort. We value our people and love to watch them develop and advance in their careers with us.

• Maintain accuracy of the billing data in line with set KPI’s.
• Onboard new contracts to customer accounts.
• Produce weekly/monthly reports for multiple areas of the business.
• Follow the Direct Debit process, both cancellations and new set-ups.
• Work collaboratively with team members to ensure more complex billing queries are investigated and resolved within set KPIs.
• Manage workload effectively ensuring all tasks are completed within given timescales.

After training, specific requirements of this role include:

• Processing invoice runs within pre-determined specified timelines.
• Analyse the precision of billing processes and identify potential errors.
• Analyse our Wholesale costs to ensure these are as expected, or otherwise take corrective action.
• Run scheduled audits and ensure any follow up action is carried out.
• Opportunity for involvement in automation and improvement of business processes.

• Communication Skills: Clear verbal and written communication is essential for conveying information effectively, whether it’s through emails, phone calls, or in-person interactions.
• Organisational Skills: The ability to prioritise tasks and manage time efficiently.
• Attention to Detail: Being meticulous and thorough ensures accuracy in tasks like data entry, document preparation, and record-keeping, minimising errors and oversights.
• Problem-Solving Skills: The capacity to identify issues, analyse situations, and propose solutions is valuable for resolving challenges that may arise in day-to-day operations.
• Teamwork and Collaboration: Working well with others, being cooperative, and contributing positively to team dynamics fosters a productive and harmonious work environment.
• Adaptability: Flexibility and openness to change enable you to adjust to shifting priorities, new tasks, and evolving business needs effectively.
• IT Proficiency: Basic proficiency in using common office software such as Word, Excel and PowerPoint is often necessary, along with the ability to quickly learn new software tools.

Qualifications

• Minimum Nat 5 Maths and Nat 5 English preferred