Customer Notice

Our offices and phone lines will be closed on Monday 27 May for the Bank Holiday. We will reopen on Tuesday 28 May at 8am. You can still make a payment online. If you experience an emergency or unplanned disruption to your water supply and/or wastewater service whilst we are closed, please call your Water Network Owner. You can find a list of emergency numbers here. If you experience a problem with the water pipework inside your own building/site, you should call your plumber in the first instance.

Castle Water customers help raise a further £30K for Save the Children’s Emergency Fund

Castle Water is again thanking loyal customers for contributing to a further £30,000 donation to Save the Children’s Emergency Fund – helping to save children’s lives.

Children are often the hardest hit during an emergency and Save the Children’s emergency fund helps deliver vital humanitarian aid to children affected by crisis & natural disaster. Customers are continuing to help raise funds by opting for a Castle Water donation when agreeing to pay their bills by Direct Debit.

Castle Water CEO, John Reynolds OBE, was pleased to present the cheque to Peter Ashcroft, Interim Director of Corporate Partnerships, at Save the Children’s London Head Office on 5 December 2018.

John Reynolds OBE, explains: “Castle Water gives customers signing up to Direct Debit the option of a £50 donation to Save the Children, £50 account credit, or a £50 Amazon voucher. We are very grateful to those customers who have helped us to raise funds for Save the Children in this way. By working together, we can help Save the Children support children in emergencies by providing access to safe, clean water.”

During December 2018, Castle Water employees also raised £1,089 for Save the Children’s ‘Christmas Jumper Day’ festive fundraising campaign.

For more information about Save the Children’s Emergency Fund visit: Existing Castle Water customers wishing to pay by Direct Debit can apply online at

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