Customer Notice

Our offices and phone lines will be closed on Monday 27 May for the Bank Holiday. We will reopen on Tuesday 28 May at 8am. You can still make a payment online. If you experience an emergency or unplanned disruption to your water supply and/or wastewater service whilst we are closed, please call your Water Network Owner. You can find a list of emergency numbers here. If you experience a problem with the water pipework inside your own building/site, you should call your plumber in the first instance.

Castle Water shortlisted for Water Retailer of the Year Award 2019

Castle Water is delighted to have been nominated for ‘Water Retailer of the Year’ in the WWT Water Industry Awards 2019. This reflects Castle Water’s success in becoming the leading independent water retailer in the UK since the new water market opened in 2017, serving hundreds of thousands of businesses, charities and public sector bodies.

On hearing that the company had been shortlisted, John Reynolds OBE, Castle Water CEO, said: “This is fantastic news. Castle Water has continued to grow within the English and Scottish water market since we started in 2014. Our customers are benefiting from our continuous investment in new systems, and development of innovative services. Being nominated for ‘Water Retailer of the Year’ is a true reflection of all the hard work that everyone at Castle Water has put in, to provide the highest possible customer service standards to all our customers.”

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